Manager, Operational Excellence at U.S. Renal Care, Inc. in San Jose, California

Job Description:

SUMMARY

Under the direction of the VP of Operational Excellence, this role will co-manage the tactical execution of various assigned operational projects and initiatives for U.S. Renal Care. The Manager will act as part of a team of OpEx business partners that drive performance improvement within field operations and the organization.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• Manage projects that have impact to dialysis operations workflows within facilities through hands on tactical work and oversight.
• Involvement within central operational initiatives, including both operational improvement and/or launch of new workflows.
• Serve as an effective business partner to Operations Excellence team and field operations working in conjunction with peers to achieve mutual goals.
• Work as business partner and project manager on recruiting and onboarding initiatives.
• Deliver training to field operations on new/revised workflows, in partnership with Clinical Services.
• Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.
• Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.

• Regular and reliable attendance is required for the job.