Manager, Market Development - (South Texas Market) at U.S. Renal Care, Inc. in Houston, Texas

Job Description:

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned

• Facilitates patient census growth by providing superior customer service and admission support to referral sources and admission support to referral sources and patients.
• Conducts one on one contacts with patients identified for admission to USRC facilities in order to market our services and facilitate admissions.
• Facilitates and coordinates the admission process for all patients being referred for Dialysis Services and provides outreach to hospitals and physician offices in the defined market to facilitate a timely admission.
• Collaborates with physicians and hospitals to obtain information necessary for outpatient placement,
• Escalates admissions issues and problems according to the established procedures to ensure timely resolution.
• Works with dialysis facilities to accommodate shift requests as appropriate.
• Builds and maintains knowledge of insurers, payor groups, MSOs, and other referral sources within the assigned market.
• Develops and maintains an extensive knowledge of the dialysis business and the support services provided by the clinics within the assigned market.
• Collaborates with internal and external resources to provide new patients and referral source partners with renal education as requested by the referral source or patient.
• Required to comply with all applicable company policies and procedures, local, state and federal laws and regulations.
• Communicates regularly with Vice President Business Development regarding program status, customer service issues, and obstacles (both internal and external to USRC) affecting the referral and admissions process.
• May refer to senior level staff for assistance with higher level problems that may arise.
• Additional tasks and duties as assigned by Vice President Business Development.
• Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.
• Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.
• Regular and reliable attendance is required for the job.