Sr Business Process Analyst, I Money Ops at Uber Freight in Chicago, Illinois

Job Description:

Schedule: Full Time



Job Type: Hybrid



Salary Type: Salary



Req #: 856



About the Role


Uber Freight's Financial Operations team is seeking an experienced Business Process Analyst to oversee the end-to-end collections processes, with a focus on driving efficiency and improving metrics to accelerate cash flow. This leadership role will be pivotal in enhancing collections workflows, optimizing key platforms like Billtrust and Oracle, and managing an offshore BPO team to ensure effective and timely collections. The ideal candidate will have a strong background in accounts receivable, collections process management, and continuous improvement. You will be responsible for managing day-to-day operations, coaching teams, and identifying opportunities to streamline operations, reduce manual tasks, and get payments from customers faster.

In this role, you'll also play a key part in improving customer communications, training staff, and using data-driven insights to improve collections performance. You'll partner with cross-functional teams to enhance operational effectiveness, improve dispute resolution processes, and achieve key financial KPIs.


What the Candidate Will Do

• Indirectly managing approximately 5 BPO agents across Manila and India, serving as their coach and point of escalation
• Setting clear OKRs for the teams and ensuring expectations are met
• Providing regular updates to the manager and leadership on the status and progress of accounts
• Identifying and addressing roadblocks, finding solutions to overcome challenges
• Continuously seeking ways to evolve the role, whether by expanding the book of business or taking on additional scope as new opportunities arise

Basic Qualifications

• Bachelor's degree or equivalent work experience
• 4+ years of professional work experience
• Ability to analyze and leverage data
• Proficiency in excel
• Process improvement skills
• Excellent communication skills

Preferred Qualifications

• Prior experience in collections
• Advanced excel experience
• Familiarity with Billtrust and Oracle
• Coaching or management experience
• Ability to multi-task

Benefits & Compensation for U.S. Employees


Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

The salary range for this role is $65,500 - $79,850 a year.


About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.


Candidate Privacy Notice


Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.


EEOC


Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.


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