Programmer Analyst at Penn National Insurance in Harrisburg, Pennsylvania

• 
  Documentation: 

Create program-level documentation including, but not limited to:  program specifications, data conversion maps, screen and report layouts, flowcharts, troubleshooting documentation, and operations instructions.  Update status and time tracking system weekly.

• 
  Analysis: 

Analyze business requirements and translate them into program specifications.

• 
  Client Interaction: 

Interact with client to clarify business requirements and develop test cases.  Assist clients during testing, troubleshooting, and problem resolution tasks

• Participate on departmental standards committee and recommends changes to departmental standards.

•  Coding: 

Write new programs and enhance existing programs meeting program specifications and Penn National Insurance programming standards.  Implement program changes following documented change control procedures.

• Participates in self-development to maintain the technical currency necessary to perform the duties of the position.

• 
  Testing: 

Perform positive and negative tests on assigned programs in a unit or systems test environment.  Verify that test results match expected test case results.  Document and correct discrepancies.

• 
  Troubleshooting/Problem Resolution: 

Log identified development and production issues.   Analyze issues to identify specific data and logic problems.  Follow documented procedures to correct problems.

• 
  Estimating and Planning: 

Estimate time to complete individual assignments and discuss target dates with supervisor/manager.  Create action plans associated with specific project assignments.

• Provides on-call or after hours application / technical support.

• Communicates and negotiates effectively with peers regarding work outcomes.


• Influences by making a strong case, bringing other people on the team to understand the presented viewpoint.


• Provides feedback and is clear when disagreeing with an approach; offers suggestions for improvement.


• Attentively listens and asks clarifying questions and paraphrases to enhance understanding.


• Build and nurture positive relationships within the workplace.

• Identifies explicit and implied customer needs.


• Asks probing questions to fully understand business requirements.


• Develops positive relationships with customers by meeting their needs as well as incorporating their feedback.


• Responds quickly and takes action with high quality solutions that address needs and improve overall customer experience.


• Owns resolution of customer experience outcome.

• Discuss technical and professional development with peers to gain suggestions for further development.


• Actively seek and act on opportunities to recognize peers for high performance.


• Stays alert to identify learning opportunities for self.

Demonstrates Adaptability

• Contributes to progressive thinking within the team by posing questions that challenge traditional methods or processes.


• Proposes ideas and suggests new approaches to tackling own work tasks and issues in a better way to drive organization success.


• Participate in and actively support change initiatives, and provide ideas to promote their success.


• Recognizes and manages an ambiguous work environment.


• Demonstrates flexibility in generating alternative solutions and recommendations.

• Applies judgment in making decisions about own work, and takes responsibility for actions.


• Demonstrates reliability by producing steady work results and delivering on commitments to team members on time.


• Takes responsibility for regularly seeking and applying feedback and actively learning from errors and setbacks.


• Understands the mission of the organization.

Education/

Credentials

• Technical degree or associates degree in technical field required or 2 years comparable work experience required

• A minimum of 1 year coding experience required

• Experience in Web Development preferred (ASP.Net, C#, VB.Net)


• Experience in Web Services preferred (REST, SOAP, WCF)


• Familiarity with systems development methodology, Software Dev Lifecycle


• Word, Excel, PowerPoint, Visio


• Demonstrated customer service skills


• Demonstrated written communication skills


• Demonstrated multitasking skills