AWS Client Experience Lead, Vice President at State Street in Princeton, New Jersey

Job Description:

Who we are looking for

We are looking for a client experience lead to join our Multi Cloud Platform Engineering team to enable onboarding our development teams/customers to drive innovation on the AWS platform ensuring success through strong engagement and exceptional service. You will be responsible for helping us transition to a future state operating model based on principles of Self-Service, developer autonomy and a Shift left approach. You will be part of and collaborate with a talented team responsible for managing the day-to-day needs of our clients. To be successful, you will need to have a deep understanding of core cloud concepts, AWS services, Infrastructure as Code/Terraform in order to efficiently diagnose issues and solve problems that may arise in the course of a client relationship.

What you will be responsible for

As an AWS Client Experience Lead you will

• Act as a point of contact for clients and internal teams for successful client on-boarding to AWS platform


• Work with platform architects to define components responsibilities, plan components evolution, and ensure components will meet platform needs.


• Be responsible for getting services enabled on AWS based on client use case requirements


• Design AWS services based on AWS best practice and Security baseline.


• Effectively leverage Terraform and Harness CI/CD to identify and resolve issues


• Utilize native AWS services to meet the firm's technology and resiliency requirements.


• Proactively identify ways to optimize our end-to-end client service delivery to deliver client outcomes


• Represent an internal and external point of escalation, across all business lines that serve the client, for unresolved service items


• Drive resolution of issues and take ownership of the assigned tasks


• Perform other tasks as defined, planned, and approved by a manager

These skills will help you succeed in this role

• Solid working experience on AWS for enterprise enablement


• Proficiency in navigating complex client relationships, understanding of client expectations and how to manage them towards a successful outcome


• Experience in handholding complex onboardings and integrations from start to go-live.


• Ability to lead, prioritize and execute on multiple simultaneous priorities and initiatives.


• Experience with design and development of solutions across on-prem and the cloud for large enterprises


• Strong understanding of cloud native design patterns and DevOps principles (including Infrastructure as Code)


• Openness and ability to learn new skills and technologies in a fast-paced environment.


• Ability to effectively communicate ideas and escalate issues across teams in a timely manner

• Bachelor's degree in any Engineering discipline


• Experience in delivering service to clients


• 8+ years of IT experience in a hands-on role with 2+ years of experience designing and supporting public cloud environments (AWS, Azure, OCI)


• Understanding of Agile delivery process


• Appropriate certifications are strongly preferred, demonstrating an understanding of core infrastructure concepts as well as DevOps principles


• Strong IAC experience - Terraform


• Ability to develop and document deliverables compliant with established company design control and regulatory statutes


• Proficiency and communication skills in verbal and written English.

• Financial services or regulated industry experience


• Deep understanding of AWS services, cloud native design patterns and infrastructure as code


• Experience with AWS Governance and Best Practices (AWS Policy, Reliability, Observability and Role Based Access Control, Networking Architectures etc.)

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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