Service Advisor at Stewart & Stevenson Power Products LLC in Middletown, Connecticut

Job Description:

Overview

We are looking for a dynamic and enthusiastic individual to be the primary point of contact for our medium and heavy-duty coach, truck, and bus customers seeking repair services.

Salary Range: $70,000 - 85,000 annually

Responsibilities

• Communicate job status, description, and cost to customers; send repair estimates for approval.


• Secure payment for repairs per company policy.


• Assist Service Manager with Technician job assignments and oversee progress to completion.


• Ensure Technicians have necessary parts and supplies to complete job assignment.


• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.


• Maintain quality control throughout the process.


• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.

Qualifications

• Good customer service, communication, telephone and organization skills


• Self-motivated, dependable, driven individual who can work independently


• Ability to effectively build relationships with customers and coworkers


• Strong attention to detail, ability to multitask in fast paced environment with shifting priorities


• Ability to read and interpret technician writeups and summarize in a grammatically correct format.

EDUCATION/EXPERIENCE

• High school graduate or GED


• Experience in the heavy-duty truck service industry preferred but not required. Willing to train the right individual with an automotive background.

COMPUTER SKILLS

• Basic computer navigation skills required.


• Experience with Adobe Acrobat and Microsoft Office applications (Word, Excel, Outlook)

• Ability to wear Personal Protective Equipment (PPE) as required by the position, location, and/or customer.

Competitive pay and a well-built benefits program can be the foundation of your financial plan. From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and promising future. Company provided medical, dental, vision, paid vacation and sick time, paid holidays, flex spending accounts, life insurance, disability insurance, employee assistance program, 401k with 3% company match and discretionary profit sharing. Annual safety shoe allowance, annual safety glasses allowance.