Customer Service Representative at Warren Oil Company, Inc. in West Memphis, Arkansas

Job Description:

Warren Oil is looking for a dynamic Customer Service professional for our West Memphis, AR plant. The Customer Service Representative will process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. The target is to ensure excellent service standards and maintain high customer satisfaction.

Customer Service Duties:

• Answer phone calls from customers and potential customers
• Possess a working knowledge of the products and services that we provide
• Prepare customer correspondences; Communicate with customers; Resolves minor customer complaints; Provide updates on customer documentation
• Verify customer's complaints and provide solution or communicate to upper management
• Assists clients in their choice of product/service; Provide entry-level trouble shooting and resolve issues Provide necessary information about products and service
• Keeps records of inquiries by documenting into appropriate account
• Build and maintain good relationship with customers
• Help around with ideas to improve customer experience, which in turn improves the productivity of the company; Provide open communication channels with company salespersons
• Make recommendations to management based on customers' needs
• Maintain clean, accurate customer order files; Other duties as assigned
• Have an understanding of inventory systems, order creation, shipping and verification of load completion.

Customer Service Requirements:

• Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area. (Production environment)
• Proficient with Microsoft Office Products. ex. Excel, Word, Outlook, etc.
• Has knowledge of commonly used concepts, practices and procedures within a particular field.
• Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Customer Service Requirements:

• High School Diploma or GED
• Bilingual in Spanish preferred
• 2 years of customer service in a call center or office/production environment
• Knowledge of Department of Transportation Regulations a plus
• Familiarization with manufacturing environment a plus
• General Knowledge of ISO 9001: 2008 a plus
  
  
• Strong multitasking skills
• Excellent communication skills
• Proficient in Outlook, Word, Excel, and Internet

About Us:


Warren Oil is the largest independent blender and packager of lubricants to the automotive, agriculture, commercial and heavy-duty markets in North America. The company operates six manufacturing and packaging facilities, located in North Carolina, Alabama, Arkansas, Texas, Illinois, and Pennsylvania. Warren Oil markets its lubricants, both conventional and synthetic, domestically and internationally to over forty countries, under the WARREN brand, the LUBRIGUARD brand, the LUBRIGOLD brand and the ITASCA brand. Warren Oil also manufactures and markets private label products for a number of Fortune 500 companies in addition to manufacturing and marketing a full line of automotive and heavy-duty chemicals, including anti-freeze and brake fluids, under its proprietary AUTOGUARD brand name.

We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Apply Now