Corporate Trainer - Business Development Center at Holman Enterprises in Maple Shade, New Jersey

Job Description:

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.




The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.




The BDC Trainer role will develop training strategy, then execute on the development and delivery of training content for our Sales and Service call-centers. The ultimate goal is to ensure our team is thinking and acting in a way that puts our customers first, ensuring a seamless retail experience and make our customers raving fans of our products and services.




What you will do:

• Responsible for creation and execution of new hire onboarding plans


• Responsible for ongoing training needs as identified by leadership


• Provide insight to additional training needs based on training interactions


• Partners with leadership to conduct performance-based assessments and evaluations of training needs for coordinators.


• Coordinate and support quarterly 1:1 support for BDC Coordinators


• Focused on personal development to maintain facilitation skills

What we are looking for:

• 2+ years in corporate training facilitation


• Experience training in a remote environment


• Strong one-on-one and group presentation and facilitation skills.


• Ability to interact and work with employees at all levels in the organization including business units and executive management


• Customer Service or Customer Service Training Experience


• Familiarity with dealership operations a plus


• Familiarity with call centers a plus


• Experience with My Kaarma or DealerSocket


• Bachelor's degree required for this position


• Ability to work hybrid schedule (T, W, TH would be onsite/In-office and M/F are remote work days)

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.




At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance


• Vision Insurance


• Dental Insurance


• Life and Disability Insurance


• Flexible Spending and Health Savings Accounts


• Employee Assistance Program


• 401(k) plan with Company Match


• Paid Time Off (PTO)


• Paid Holidays, Bereavement, and Jury Duty


• Paid Pregnancy/Parental leave


• Paid Military Leave


• Tuition Reimbursement

Benefits:



Regular Full-Time


We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.



Click here for Washington State benefit information.



Temporary or Part-Time


In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.



Click here for Washington State benefit information.




Pay:



We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $56,400.00 - $81,775.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.



Equal Opportunity Employment and Accommodations:



Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Apply Now