Field Systems Engineer at HAYS in Orlando, Florida

Job Description:

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Sponsorship not available.


Our client is seeking a Field System Engineer in Orlando, FL/ Hybrid.


Role Description


• The Field Systems Engineer will be part of a team focused on device management and operations support for our ships, private islands, and on-site offices and locations. The engineer will provide technical support for endpoints including, but not limited to PCs, MacOS, Android, iOS, Linux, printers, antennas, and much more. This role also includes travel to multiple locations in the Orlando areas to assist in supporting ship operations and project work. Experience centrally managing PCs and other devices in an enterprise environment is required. Strong knowledge of MacOS, IOS, and Android is preferred. SAP experience is strongly preferred. Will also work on a PC Refresh.
• This is a "hands-on" operations position. The role includes physical labor including packing/unpacking hardware, assembling and transporting/shipping to its destination, and managing repairs. Other logistics include purchasing, vendor management, and user administration. Candidate should have excellent verbal and written communication skills, and be able to work independently as a self-starter, utilize good time management skills, and function well within a diverse team.
• Install, configure, and manage shipboard endpoints such as PCs, mobile devices, printers, and other smart devices.
• Manage software deployment via MECM, AirWatch, and other endpoint management tools.
• Create new user accounts and groups in Active Directory, Service Now, and other user management tools
• Provide on-site and remote technical support for applications and hardware on our ships and on-shore sites
• Warehouse logistics including processing equipment repairs and shipping project hardware
• Purchase hardware for projects or replacements
• Unpackage and assemble equipment at our warehouse and other site locations
• Travel to remote ports to setup embarkation equipment and provide training and technical support
• Work with our business partners to plan, design, and implement new projects
• Work closely with critical shipboard officers to keep them apprised of projects and collaborate with them as appropriate
• Partner with application teams to deploy and manage apps and systems across the fleet


Skills & Requirements


• A minimum of 3 years background in IT, computer systems engineering, or systems engineering and analysis
• Experience centrally managing Windows, MacOS, Android & IOS devices in an enterprise environment leveraging MECM (SCCM), Jamf, AirWatch, or other central management tool
• Strong knowledge of Windows, MacOS, Android and iOS operating systems
• MECM Required - troubleshooting issues and errors with MECM
• Self-starter with ability to take initiative and balance multiple priorities with minimal direction
• Travel between multiple Orlando locations and Port Canaveral with personal vehicle
• Hands-on experience with hardware installs such as PCs, cabling, peripherals. etc
• Demonstrated strong communication, design skills, both verbal and written
• Familiarity with ServiceNow, Jira, or other Ticketing tools
• Familiarity with Confluence (or other documentation/wikis)


Pluses, nice to haves?
• Prior maritime experience from a technology perspective
• Industry certification in Windows, MacOS, Android and IOS.
• Demonstrated experience with:
o AirWatch / WorkSpaceOne
o JAMF
o MECM / SCCM (Required)
o Ansible / AWX
o AppDynamics, SiteScope, Solarwinds (or other monitoring tool)
o Grafana dashboards
o Azure DevOps (CICD)
o Powershell, YAML, Ruby or other scripting
o Managing GPOs
o SCCM is a plus.


Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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#1169901 - Michelle Salanitro