Demand and Relationship Manager at Habitat for Humanity in Atlanta, Georgia

Job Description:

POSITION SUMMARY

Habitat for Humanity International (HFHI) is in search of a Demand and Relationship Manager who will work collaboratively with HFHI departments to understand, research, and articulate line of business and complex, large scale enterprise technology demand initiatives to achieve maximum operational efficiencies and effectiveness. The ideal candidate will serve as a technology interface and liaison between the Technology Portfolio Management and HFHI departments.



This position can be based remotely in the U.S. and requires 5% travel.




ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as an interface and liaison between HFHI functional and technology departments to improve relationships, communications, collaboration and business technology.


• Facilitate conversations around future direction of technical solutions, how that direction will impact stakeholders, and how future and current systems can be utilized to grow and transform the business.


• Interact frequently and build relationships with departments, perform analysis and development of demands and prioritizations for the IT department.


• Assists in business case development and identifies IT demands to measure benefits, particularly productivity-related, and to ensure value is added consistently with enterprise productivity goals.


• Engages customers in periodic review of service level agreements (SLAs) to ensure the Portfolio Management Office is meeting and exceeding customers' expectations.


• Performs all other related duties as required.

• Bachelor's degree in computer science, business administration or a related discipline.


• Five (5) years of IT experience spanning a variety of IT disciplines.


• Strong background in strategic planning, project management and business systems analysis preferred.


• Demonstrated analytical and problem-solving abilities.


• Comprehensive understanding of Project Management and/or Agile principles and practices.


• Understanding of software development methodologies (waterfall and agile).


• Strong communication and training skills.


• Ability to collaborate with various stakeholders.


• Business analysis and business process design skills.


• Proficient in the use of Microsoft Office tools + Smartsheet.


• Behave Ethically: Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.


• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.


• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.


• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.


• Lead: Positively influence others to achieve results that are in the best interest of the organization.


• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.


• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.


• Experience working with all levels of the organization, both technical and non-technical.


• 
  Active support of HFHI Values:
  
  
  
  • Humility - We are part of something bigger than ourselves.
  
  
  • Courage - We do what's right, even when it is difficult or unpopular.
  
  
  • Accountability - We take personal responsibility for Habitat's mission.
  
  
  
  


• Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity's code of conduct.

• Non-profit experience