Customer Support Coordinator at Badger Infrastructure Solutions in Milwaukee, Wisconsin

Job Description:

Job Description

The Customer Support Coordinator will assist with critical customer data and service needs to support business operations. The role supports in optimizing the employee and customer experience while maintaining a comprehensive understanding of Badger offerings, systems, and processes

Salary for this position will be commensurate based on education and/or experience.

What You'll Be Doing:

• Follows procedures and engages customer for account data management and maintenance; creates, maintains, and updates data fields for efficient processing.


• Supports end to end customer processing in Oracle, by:


• Processes daily tickets comparing data with Workforce and Geotab to ensure accurate invoicing.


• Resolves customer concerns and invoice issues (such as invoice discrepancies) by investigating issues, making corrections, or referring non-standard complaints and issues to management; Rebilling as required to ensure process completion


• Assists Accounts Receivable with aging accounts


• Acts as liaison between field operations and payroll


• Supports field offices and customers as needed by support and administrative tasks.


• Provides an exceptional customer service experience, championing the customers' needs (as the owner) to ensure complete 'white glove' service. Provides exceptional internal and external customer service in all interactions (phone, email, and face-to-face).

If you feel you don't have the experience listed above, but still think you are qualified for the job, we encourage you to apply for consideration.

Responsibilities

The Customer Support Coordinator will assist with critical customer data and service needs to support business operations. The role supports in optimizing the employee and customer experience while maintaining a comprehensive understanding of Badger offerings, systems, and processes

Salary for this position will be commensurate based on education and/or experience.

What You'll Be Doing:

• Follows procedures and engages customer for account data management and maintenance; creates, maintains, and updates data fields for efficient processing.


• Supports end to end customer processing in Oracle, by:


• Processes daily tickets comparing data with Workforce and Geotab to ensure accurate invoicing.


• Resolves customer concerns and invoice issues (such as invoice discrepancies) by investigating issues, making corrections, or referring non-standard complaints and issues to management; Rebilling as required to ensure process completion


• Assists Accounts Receivable with aging accounts


• Acts as liaison between field operations and payroll


• Supports field offices and customers as needed by support and administrative tasks.


• Provides an exceptional customer service experience, championing the customers' needs (as the owner) to ensure complete 'white glove' service. Provides exceptional internal and external customer service in all interactions (phone, email, and face-to-face).

If you feel you don't have the experience listed above, but still think you are qualified for the job, we encourage you to apply for consideration.

About Us

Badger Infrastructure Solutions is the industry leader in non­-destructive hydro-excavation (hydrovac) services. Since 1992, Badger has been innovating cutting-edge technology and providing services to a diverse customer base, including oil and gas, energy, industrial, construction, transportation and other markets, as well as numerous government agencies within Canada and the United States.

We Hire great people from a wide array of backgrounds, not because it is the right thing to do, but because it makes Badger stronger.

There has never been a better time to join the Badger team.