Customer Service Representative at Ultimate Staffing Services in San Antonio, Texas

Job Description:

Position Overview



Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join their client's support team in San Antonio, TX. This role is pivotal in handling customer inquiries, offering technical support, and assisting with product-related questions for a leading U.S. manufacturer of premium room air conditioners and other home environment products. ONSITE- Mon-Tue-Wed (Required) local to San Antonio and Remote Thursday and Friday.

Responsibilities

• Answer incoming calls related to service repair, product registration, and rebate inquiries.


• Provide customers with product information, troubleshooting assistance, and technical support.


• Direct customers to authorized dealers and distributors when necessary.


• Accurately document customer interactions and resolutions in the system.


• Collaborate with internal teams to ensure customer issues are resolved efficiently.


• Maintain a high level of professionalism and empathy in all customer interactions.

Qualifications

• Previous experience in customer service or a call center environment preferred.


• Strong verbal and written communication skills.


• Ability to handle a high volume of calls while maintaining quality service.


• Problem-solving skills and the ability to troubleshoot basic product issues.


• Proficiency in computer systems and data entry.


• Bilingual (English/Spanish) is a plus.


• Education requirement is a High School Diploma.

Required Work Hours



Monday - Friday, 8:30 AM - 5:00 PM

Benefits

• Competitive hourly wage of $17.00


• Opportunity to work with a well-established company in the home environment industry


• Supportive team environment with growth potential

Additional Details



This is a long-term temporary project expected to last 6 months, with a hybrid schedule of 3 days in the office and 2 days working from home. If you are a customer-focused professional looking to join a reputable company, apply today!


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now