Coordinator, Patient Access at NeighborHealth Corporation in East Boston, Massachusetts

Job Description:

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Registration

All Locations:

10 Gove Street – Taylor Building

Position Summary:

As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Emergency Department Registration team, you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to register and arrive patients in the Emergency Department as well as answer phones according to the Registration department guidelines.

Bilingual English/Spanish Required.

Schedule: Monday - Friday, 11pm - 8:00am. Required to work holidays.

Essential Duties and Responsibilities:

• Register/Arrive patients in the Emergency Department according to department guidelines.


• Answer Phones.


• Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

Qualifications and Requirements:

• HS Diploma/GED.


• Minimum of 1 year customer service and/or administrative experience.


• Excellent written and verbal communication, judgement and problem solving skills.


• Bilingual fluency Spanish/English required.


• Knowledge of medical terminology and experience working with electronic medical record technology a plus.


• Proficient in Microsoft Office Suite.

Benefits

• Medical, dental, and vision coverage.


• Life and disability insurance.


• 401(k) retirement plan.


• Tuition reimbursement.


• Flexible spending and transportation accounts.


• Paid holidays, vacations, sick, and personal time.


• Generous staff development benefit.


• Excellent malpractice coverage.


• Pet insurance.


• And much more.

Pay Range

$19.55 up to $29.33 based on experience

NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.

Apply Now