Patient Financial Services Rep/UKHC at University of Kentucky in Lexington, Kentucky

Job Description:

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details

Job Title	Patient Financial Services Rep/UKHC
Requisition Number	RE49812
Working Title	Patient Financial Services Rep
Department Name	H4014:Patient Accounts
Work Location	Lexington, KY
Grade Level	07
Salary Range	$17.50-27.31/hour
Type of Position	Staff
Position Time Status	Full-Time
Required Education	AA
Click here for more information about equivalencies:	https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience	1 yr
Required License/Registration/Certification	None
Physical Requirements	This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally standing or walking with objects weighing up to 25 pounds; lifting, pushing, and/or pulling objects weighing up to 50 pounds; and performing tasks with repetitive motions.
Shift	Monday through Friday; 8:00am – 4:30pm.
Job Summary	Under the Patient Financial Services Supervisor direction, the Patient Financial Services Representative for Collections representative is responsible for collecting and resolving inpatient and outpatient accounts from governmental, commercial, and/or managed care payers. This representative is expected to be familiar with the hospital and departmental policies and procedures and has the ability to utilize all resources within the hospital and department to accomplish assigned job duties. The PFS Representative will also participate in unit and enterprise activities to improve efficiency, quality, safety, and patient satisfaction. This is a remote, work-from-home position.
Skills / Knowledge / Abilities	The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality
Does this position have supervisory responsibilities?	No
Preferred Education/Experience	Associate degree; third party insurance claims follow-up/collections experience; and medical, office and/or clerical work preferred.Previous experience working with patient accounts/HIPAA is highly preferred.
Deadline to Apply	04/21/2025
Our University Community	We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please choose the answer that best describes your paid employment experience in healthcare.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
2. * Do you have paid employment experience working with health and/or pharmacy insurance and coverage?
   • Yes, I have paid employment experience working with health insurance coverage.
   • Yes, I have paid employment experience working with pharmacy insurance coverage.
   • Yes, I have paid employment experience working with both health and pharmacy insurance coverage.
   • No, I do not have any paid employment experience with either health or pharmacy insurance coverage.
3. * Please choose the answer that best describes your amount of paid employment experience working with patient financial processes.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
4. * Rate your level of expertise in using Microsoft Office Suite (Word, Windows, Excel, and PowerPoint).
   • None
   • Basic
   • Average
   • Proficient
   • Expert
5. * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume

Optional Documents

1. Cover Letter

Equal employment opportunity, including veterans and individuals with disabilities.

PI266848705

Salary:

$17.00

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