Analyst - Field Customer Service at Avangrid in augusta, Maine

Job Description:

Job Title: Analyst - Field Customer Service



Department: Customer Service


Reports to: Supervisor - Field Customer Service
Location: In Office, Augusta ME


The base salary range for this position is dependent upon experience and location, ranging from: $64,538.40 - $80,673



Job Summary



Responsible for the analysis, reporting, and technical understanding of metering, billing, and other related data. Coordinates and improves metering activities and systemic changes within the department and with outside agencies to assure prompt, courteous and proper processing in adherence with regulatory guidelines. Works within a group identifying and designing system efficiencies.



Key Responsibilities



1. Understand the design and logic of the CMP SAP system. Review exceptions and identify opportunities to improve system efficiencies.
2. Ensuring system logic and business processes are accurate are adhering to all regulatory guidelines.
3. Manage and monitor reports and daily workload of metering team.
4. Works closely with management to develop, improve and implement metering and billing processes.
5. Prepares and maintains records, files and reports. Maintains follow-up files for special handling of accounts as required.
6. Other duties as assigned.



Required Qualifications

• Strong analytical and technical ability and ability to self-learn
  
  


• Working knowledge of customer service, SAP, and metering policies and practices.
  
  


• Strong communication skills.
  
  


• Effective problem-solving and organizational skills.
  
  


• Able to multi-task.
  
  


• Ability to work independently and within a team
  
  


• Strong PC skills, including MS Office Suite
  
  

Preferred Qualifications



• Bachelor's Degree preferred. Associate's degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.



Competencies (this is standard for all jobs)

• Growth & Continuous Improvement
  
  


• Initiative & Change
  
  


• Focused on Results
  
  


• Customer Centric (internal and/or External)
  
  


• Communication
  
  


• Collaboration
  
  


• Leadership (people managers/leaders)
  
  

Company:

CENTRAL MAINE POWER CO



Mobility Information



Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.


At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.


Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.



Job Posting End Date:

April-28-2025 Apply Now