Gift Shop Retail & Hospitality Associate at Olbrich Botanical Society Inc. in Madison, Wisconsin

Job Description:

ORGANIZATION OVERVIEW: Olbrich Botanical Gardens is home to 16 acres of outdoor display gardens as well as a 10,000 square foot tropical conservatory and is a top tourist attraction in Madison. The outdoor gardens include 20 unique specialty gardens, and indoors, the tropical Bolz Conservatory exhibits an extraordinary collection of exotic plants and orchids complemented by colorful birds and koi. Olbrich is committed to a culture of sustainability and education so that everyone - including future generations - can experience and learn about the fascinating world of plants and gardens. Olbrich Botanical Gardens is operated through a public/private partnership between the City of Madison and the Olbrich Botanical Society, the non-profit organization that raises over $4 million each year to support the daily operation of the Gardens. Olbrich Botanical Gardens aspires to be a destination where all visitors, volunteers, and staff are valued and feel they belong. With conscious intent and continuous learning, Olbrich Botanical Gardens' staff, volunteers, and board will address barriers to inclusion through education, operational changes, and partnerships with the community.

POSITION PURPOSE: The Gift Shop Retail & Hospitality Associate assists to provide an outstanding shopping and visiting experience for Olbrich Botanical Gardens' store guests. It includes exceptional customer service, inventory management, point of sale and general retail maintenance. It also requires a strong attention to detail, ability to be comfortable with a wide range of visitors and volunteers, ability to supervise volunteer staff, and the ability to work independently. Additionally, this position is a key part of Olbrich's "front of house" team.

GENERAL RESPONSIBILITIES:

Hospitality (60%)

Provide an excellent shopping experience for each guest
Welcome, educate and assist guests as they enter
Provide general information about the visit, assist in enforcing rules and regulations, and direct guests to special programs and exhibits

Daily Operations (30%)

Open and close the register
Reconcile daily sales including cash.
Prepare daily bank deposit and submit to Financial Coordinator.
Stock and cleaning of store.

Inventory (10%)

Assist Gift Shop Manager, Assistant Manager, and Lead Associate with inventory management using a POS system for inventory and sales.