Equipment Service Coordinator at Hillyard Inc. in Lancaster, Pennsylvania

Job Description:

Equipment Service Coordinator



Hillyard, Inc. is currently taking applications for Equipment Service Coordinator for our Service team in Lancaster, PA.


Do you have experience dealing with service calls?

Can you be described as organized?

Do you enjoy problem solving?


If you answered "Yes" then the Hillyard Service Team has the Career Opportunity for you.



Essential Functions And Responsibilities:

• Entering Customer Service Calls in the Company System for Dispatch & Communicate with Service Technicians
• Monitor Repair Status for Machine Completion.
• Monitor Open Service Orders.
• Review and Assist Technicians with Service Repair Estimates
• Communicate Directly with the Customer & Service Team Leadership regarding Customer Repairs.
• Assist in scheduling of Programmed Maintenance Agreements

Qualifications Include:

• Experience in an interactive customer service environment is a plus.
• Ability to interact professionally with technicians and service team associates.
• Dispatching and direct customer interfacing as well as experience in a parts ordering environment
• Ability to handle multiple tasks productively while maintaining attention to detail.
• Strong follow-up and problem-solving skills.
• Excellent verbal communication and listening skills.

Hillyard, an incredible family-owned enterprise with a rich history dating back to its inception in 1907, invites you to join our dynamic journey! Our relentless dedication to fostering clean, safe, and healthy environments has propelled us to expand our footprint in your area.



What's in it for You:

• Monday-Friday day shift schedule
• Competitive salary and bonus program
• Paid holidays
• Paid time off programs
• Industry leading 401(K) and profit-sharing program
• Excellent medical, vision, dental

Getting Started


At Hillyard, we treasure our Team Members as the cornerstone of our success, and our commitment to their growth is unwavering. If you're eager to embark on a fulfilling career with a thriving, stable company, don't hesitate - seize this opportunity and apply today! Your journey to greatness begins here!



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Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Apply Now