Clerical Assistant (Summer Conference Housing) at University of Massachusetts Amherst in Amherst, Massachusetts

Job Description:

Job no: 526800

Work type: Hourly

Location: UMass Amherst

Department: Conference Services

Union: Non-Benefited

Categories: Food Service/Hospitality, Temporary Non-Benefited

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Job Summary

Performs desk clerk functions in a residence hall registering guest, assigning accommodations, receiving payments. Makes security tours of facility, keeps records, and provides information. Performs related work as required.

Essential Functions

Welcome guests, assign accommodations, complete housing folios during check-in and check-out of conference.

Receive and record room payments using established procedures and forms.

Receive and record key deposits and issue room keys to guests during check-in; return key deposits and collect room keys during check-out of conference.

Monitor and periodically tour facility to check on welfare of conferees and security of dormitory; shut and lock out dormitory doors.

Provide general information to conferees i.e. where to park, dining hall location and hours, area restaurants, local area information.

Resolve complaints regarding accommodations, make appropriate adjustments, report problems or complaints to the supervisor in charge.

Maintain a dormitory log book with detailed record of occurrences during work shift.

Be responsible for the dormitory master key and room keys.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Ability to communicate with clientele in a pleasant and professional manner using the English language.

Ability to handle complaints and resolve problems in a calm, courteous and efficient manner.

Ability to work to with a diverse population.

Ability to work a variable shift including nights and weekends.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Knowledge of the University and the Amherst area.

Physical Demands/Working Conditions

• Typical office environment: requires the ability to stand and sit.

Work Schedule

• Varies; may include nights and weekends.


• This is a temporary, non-benefited position.

Salary Information

• $15.00 - $19.00 per hour.

Special Instructions to Applicants

Along with the application, please submit a resume.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Mar 26 2025 Eastern Daylight Time

Applications close: May 29 2025 Eastern Daylight Time

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