Program Specialist 2 - Financial Aid Salary: $43,716 - $58,380Classification: Program Specialist 2Reports to: Director of Financial Aid This position assists students, both new and continuing, through the financial aid process through customer service support as well as handling financial aid processes key to helping students utilize the financial aid they are eligible for. The PS2 provides high quality services and support to prospective, enrolled, and returning students in a friendly, fast-paced, customer-focused environment. The PS2 will serve as the primary contact for financial aid customer service inquiries, and will assist other members of Enrollment Services in managing the volume of financial aid inquiries as needed. The PS2 will handle complex financial aid inquiries that may require consultation with other financial aid team members or members of Enrollment Services. This position functions as program representative and resource, has extensive contact with program participants and outside entities and resolves problems within a delegated area of authority. This position works under general supervision and is designed to increase enrollment and retention to the college by helping students navigate financial aid questions and assisting in the timely process of financial aid delivery. The employee will interpret and apply knowledge of applicable policies and procedures in providing courteous and professional customer service and in the resolution of inquires, issues, and complaint in addition to managing financial aid awarding and program work.Essential Functions
Provide information and technical assistance to students, staff, and the public on financial aid processes and required steps.
Interpret and explain financial aid requirements, including ISIR information, Bio/Demo mismatches, and multiple checklist items.
Ensure confidentiality of student information following federal FERPA and financial aid guidelines.
Review completed FAFSA applications & OC student financial aid applications for general awarding of federal, state and institutional need-based financial aid
Review student files that require revisions to an existing award due to a change of enrollment or a change in eligibility
Review student ISIRs/OC financial aid applications for data validity
Document processing
Other duties as assigned
Qualifications
Minimum Qualifications
High school diploma or equivalent
Five years of experience assisting customers regarding inquiries, complaints, and problems
Desired Qualifications
Bachelor's degree
Additional Information
Terms of Employment
Please note that we are unable to sponsor visas for this position. Only candidates who are currently authorized to work in the United States will be considered.This is a full-time classified position scheduled to work 40 hours a week, with a salary range of $43,716 - $58,380 annually. All classified positions will start their salary at Step A, when you have completed six months of probation, you will receive a 5 percent pay increase. A collective bargaining agreement exists, and this position is covered by the Washington Public Employees Associate (WPEA) Union. Classified positions qualify for the following benefits:Medical/vision, dental, long-term disability, life insurance, and accidental dismemberment, Flexible Spending Arrangement, Dependent Care Assistance Program, Wellness Programs, Department of Retirement Systems Plan 2 or Plan 3, Deferred Compensation Program (DRS) retirement savings plan; TIAA supplemental retirement savings plan, Aflac, 11 paid holidays, leave - vacation/sick/personal holiday/personal leave, auto/home insurance, space available tuition waiver, Employee Assistance Program (EAP), fitness center, reduced rate and priority consideration on-site child care on a space available.For more information regarding benefits, please visit our website here.Conditions of EmploymentPrior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. In addition to the background check, candidates will be required to complete the Sexual Misconduct Disclosure Form as required WB HB 2327.Olympic College seeks candidates for employment who share our commitment to fostering an equitable and inclusive learning environment (read ourEquity Statement). All applicants are required tosubmit a statement of 500 words or less, describing the value of diversity, equity, and inclusion in the higher education environment and their prior, current, and/or potential contribution(s) to fostering diversity, equity, and inclusion as an employee.How To ApplyTo be considered for this position a candidate must apply online through the Olympic College website and submit the following required materials:Olympic College Online ApplicationResumeCover Letter - in your cover letter describe how your experience sets you apart for this position.Unofficial college transcripts. Official transcripts and copies of mandated certifications will be required of the successful candidate.EEO StatementOlympic College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Olympic College provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following people have been designated to handle inquiries regarding non-discrimination and accommodation policies:HRticket@olympic.edu. This recruitment announcement does not reflect the entire job description and can be changed or modified without notice.
