Operations & Systems Engineer at The Judge Group Inc. in quincy, Massachusetts

Job Description:

Location: Quincy, MA

Salary: $80.00 USD Hourly - $85.00 USD Hourly

Description:



Title: Operations & Systems Engineer


Location: Quincy, MA


Duration: Contract (12+ Months with Multiple Extensions)


Hours Per Week: 37.5




HERE IS THE JOB DESCRIPTION FOR YOUR REVIEW:



Job duties and responsibilities:


• Proactively monitor systems for availability, capacity & performance and when necessary, investigates and analyze the problems/issues, assess criticality, and report out as required.

• Ensure issues are identified, documented, communicated, and appropriately escalated to ensure timely resolution of each request.

• Exercise responsibility and maintain acceptable levels of service performance in resolving issues, data collection, recording, reporting, and in maintaining controls over IT processes.

• Set up and configure Dynatrace dashboards to track system performance, application behavior, and user experience metrics such as response times, throughput, and error rates.

• Create custom alerts in Dynatrace to detect performance degradation, triggering timely resolution before impacting end users.

• Collaborate with technical and non-technical personnel (Agency functional experts, vendors, PMO, architects, etc.) to resolve open issues on a timely basis and update status and maintenance in ticketing system.

• Provide technical support for daily operations & oversee production system maintenance activities in close cooperation with our vendors.

• Participate in the patch management process for servers, system, and software.

• Support data updates and create both scheduled and ad-hoc reports using SQL and other DB tools.

• Develop project plan/timeline estimation and identify key milestones for the operations team.

• Monitor, track, and complete project tasks as required, ensuring outputs are timely, high quality, and tailored to stakeholder needs.

• Develop and implement "best practice" methodologies to enhance operations efficiency.

• Provide support associated with tracking, validation, and driving closure of PROD Batch Schedule exclusions, workarounds, defects, and data corrections.

• Manage the User Access Request process for Database, Monitoring Tools and other HIX system access.

• Manage the Digital Certificate update process in close cooperation with our vendors.

• Maintain the software inventory list including latest version and planned updates.

• Design presentations at high levels, incorporate advanced features of PowerPoint, Excel, etc.

• Adhere to all the Secretariat's, client IT's, and relevant Management policies, procedures, and standards.



Preferred Qualifications


• Demonstrated ability to solve complex IT problems, monitoring servers and report generation.

• Ability to resolve problems as they arise and handle situations expeditiously.

• Must be a self-starter, have a broad technical background of systems, software, and technology, possess both critical-thinking and analytical skills and must be able to multi-task.

• Proven experience diagnosing and resolving complex IT issues using performance data from enterprise monitoring tools like Dynatrace.

• Familiarity with the following or other similar tools and technologies Dynatrace, QuickSight, AWS.

• Basic scripting skills (e.g., Linux shell, Python) for task automation related to monitoring and reporting.

• Familiarity with synthetic monitoring, log analytics, and APM (Application Performance Monitoring) best practices.

• Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts.

• Experience creating/interpreting architectural diagrams, ER diagrams and other technical documents.

• Demonstrated experience with ticketing system preferably service now.

• General knowledge and experience with Developing and presenting status reports, trends, and metrics.

• Ability to take notes and document all user interactions and steps taken.

• Excellent communication experience with technical and non-technical staff

• Ability to develop and maintain effective relationships with management, vendors, end users and program team members.

• Working knowledge of JIRA & SharePoint.



JOB REQUIREMENTS: EDUCATION AND EXPERIENCE


• Bachelor's Degree in Information Systems, Computer Science, or a closely related field

• Minimum (5-8) years of analytical experience, preferably within operations and system engineering roles with a focus on performance monitoring and troubleshooting.

• Experience working in a production environment with mission-critical systems, preferably in a regulated or government setting.

• Proficiency with MS Office applications including Outlook, Word, Excel, PowerPoint, MS Project and Visio a plus

• Deep knowledge and hands-on experience with Dynatrace.



If this sounds like a role you'd excel in, I'd love to schedule a quick call to discuss further. Please let me know a convenient time for you, or feel free to share your updated resume directly.



Looking forward to hearing from you soon!

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Contact: pabraham@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now