Capex Coordinator at Thermo Fisher Scientific in Waltham, Massachusetts

Job Description:

Work Schedule

First Shift (Days)



Environmental Conditions

Able to lift 40 lbs. without assistance, Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)



Job Description



Join us at Thermo Fisher Scientific to make a global impact through meaningful work.


Coordinate purchases, delivery, tagging, and installation of laboratory instruments for a key account.



Responsibilities:

• Conduct site operations strictly by terms and conditions of the program contract and Statement of Work.


• Develop and maintain positive and professional working relationships with clients, service vendors, and Thermo Fisher staff.


• Communicate with suppliers and end users to coordinate all new instrument movements, including scheduling delivery and installation.


• Remove asset tags if the new asset is a replacement for an existing asset on the program.


• Supervise the delivery of instruments.


• Escort vendors.


• Tag and collect all asset data, including warranty information, and load it into the Resource Center.


• Coordinate vendor repair, installation, PM, and equipment calibrations, including scheduling, escorting, and documentation.


• Assist with the annual inventory cycle count of assets to maintain accurate records through provided tools.


• Support the add/delete/change process.


• Support problem resolution and customer concerns at the account as needed.


• Acquire and review field service reports for accuracy and completeness.


• Carry out all Thermo Fisher and customer security and safety procedures.


• Participate in PPI project teams as assigned to improve business performance.


• Maintain high levels of customer allegiance using CAS survey results for continuous improvement.


• Demonstrate our 4I Values (Integrity, Intensity, Involvement, and Innovation).


• Other appropriate duties as assigned.


• Travel to multiple client locations as applicable to support account needs (< 40%).

• Associate degree or equivalent experience, or a minimum of 2 years of relatable experience.


• Previous customer service experience.


• Experience in Life Science or Healthcare environment preferred.


• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Works primarily at customer locations in an office environment, including cubicles and laboratory environments, which consist of noise and hazards.


• Interactions will consist of face-to-face meetings, telephone, email, and Web X meetings.


• Physical Activity: Walking, sitting, standing, kneeling, lifting, PC work.


• Must possess motor skills appropriate to the task.


• May be able to use material handling equipment such as push carts and pallet jacks.


• Depending on the area of the building, personal protective equipment may be worn including lab coats, coveralls, hoods, facemasks, hairnets, and/or safety gloves.