Job Description:

PSA Airlines, Inc.


US-NC-Charlotte
ID 2025-5725
Category Finance
Position Type Full-Time

Overview

Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Benefits

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Responsibilities

Position Summary

The Operations Analyst assists in the creation and maintenance of all analysis required for PSA operations. This role involves the design and implementation of models, KPIs, and dashboards regarding PSA’s crew training footprint and manpower models. This role is essential to PSA as it requires an understanding of the start-to-end lifecycle of a crew member from day 1 to termination and the nuances of each step. This includes complex data analytics and developing relationships with key stakeholders.

Job Responsibilities

• Responsible for PSA operations model data integrity; development and maintenance of PSA operations data repository
• Calibrate input parameters to the operations models and forecast trends
• Monitor and track variance to plan; provide reports focusing on trends and anomalies; seek out action plans and recommend corrective action to improve model accuracy
• Develop/automate reporting capabilities and data extraction methods to build in process efficiencies that minimize manual analyses which includes assisting other departments in these effort
• Analyzes and communicates analytic results to Sr. Leadership
• Construct and deliver written reports of analytic approaches and findings (PPT, visualization of data / decision tree), formulating recommendations, partners with external groups regarding access, accuracy, and timing of critical data
• Employ a continuous improvement mindset especially in process creation or evaluation
• Respond to ad hoc data/analysis requests; provide support as an analytical resource to other PSA departments
• Plan and prepare meetings. This includes leading the preparation and set up of conference rooms for hosted meetings
• Manage deliverables or inputs needed from other departments via email, phone, or verbal communication
• Ownership of the master training blueprint that outlines & notates details of the training footprint
• Learn and notate details regarding the start-to-end lifecycle of a crew member from day 1 to termination and the nuances of each step
• Oversee best practices for all models, process, and organization to ensure files can be found and processes/models include instructions
• Collaborate with the operations stakeholders to develop dashboards around key performance indicators
• Complete other related duties and responsibilities, as assigned, in order to achieve departmental objectives
• Develop a well-defined process to track crew member’s status in training and reconcile any discrepancies
• Build and maintain analytical operations models to identify variances/bottlenecks in the training footprint or manpower models
• Develop and conduct future instructor staffing analysis and guide training staffing decisions; identify and report productivity challenges and related costs
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
• Performs other duties as assigned

Position Specifics

Qualifications

Required

• Bachelor’s degree in Operation Research, Industrial Engineering, Applied Math, Computer Science, Finance, Data Analytics, Business Administration, or related field
• 2+ years of experience in advanced data analytics
• Experience in modeling techniques (e.g., statistical, optimization, simulation, spreadsheet) to answer business questions and to assess the impact and added value of recommendations
• Proficient in the use of data retrieval languages such as Access/SQL/PowerQuery
• Experience with data reporting and visualization tools and techniques like Tableau
• Skills in modeling complex ideas, using database programs, data mining for statistically valid information and formulating hypotheses
• Proficient with Microsoft Office software, especially Excel
• Ability to speak/read/write in English
• If hired, must be able to demonstrate that you are authorized to work in the U.S.

Additional Information

Delegation: In absence, responsibilities delegated to the Director of Air Operations, Training Planning, and Crew Pay.

Supervisory Responsibility: This is not a supervisory position.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PSA Airlines is an Equal Employment Opportunity and Affirmative Action employer



Equal employment opportunity, including veterans and individuals with disabilities.

PI266677750

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