Senior Regional Director Sales CALA at Hilton Global in Miami, Florida

Job Description:

***This role is based at our corporate office in Miami, FL***

This is your chance to be part of an in-house Commercial Services team that propels Hilton's Sales & Events, Marketing, Revenue Management, Reservations, and Analytics functions!

What will I be doing?

As a Senior Regional Director of Sales you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. You will sit on the Americas Managed Commercial Services team, reporting to the CALA VP & Commercial Director. You will work on projects including leading a team of Regional Directors, managing the development & execution of strategic revenue-generating initiatives for the portfolio of hotels in the Caribbean & Latin America, and enhancing profitability for the hotels to achieve budgeted revenues and market share targets.

Your responsibilities will also include:

• Provide leadership oversight to Sales Operations with the Caribbean & Latin America Regional DOS teams.
• Serve as a single point of communication, alignment, and escalation for the Caribbean & Latin America Regional Sales teams for people, process, and performance.
• Be an important liaison and main point of commercial contact for external partners such as ownership/asset management groups, vendors of business products, and internally with key support departments.
• Ensure Sales Coaching, Training, and Mentorship to the Regional Sales Leadership team that gets passed down to the On-Property teams.
• Identify Property Level Leadership talent and develop a bench of leaders for Regional Roles, Top Revenue/Key Asset Hotels, and newly acquired hotels.

• Lead the Regional Sales team to drive solicitation efforts by providing strategic direction on rate, date, and space commitments for group room sales of the property, including annual planning/goal setting for targeted growth by segment.
• Collaborate with all commercial partners to develop training and implement Annual KSP and MBO objectives and procedures to drive market share.
• Work together with Senior Commercial Leadership, Area Vice Presidents, Area Directors, General Managers, Directors of Sales, Sales staff, Clients, and Owners, some of whom will require important levels of patience.

• Implement all Hilton Sales, Catering and Event initiatives across the CALA region and instill into the selling culture.
• Deliver quarterly and annual goal setting for all SIP participants through the Regional Leadership teams. Administer strategic plans to maintain the current base and increase the hotel's share in all Sales Impacted segments, with a primary focus on managed transient, group, and permanent segments.
• Prepare and deliver presentations to owners, Area Vice Presidents / Area Directors, General Managers, Directors of Sales, and partners of the portfolio of hotels that provide insight into performance, strategic plans, and tactical execution.
• Recruit, motivate, and train Sales teams. Provide coaching to the Regional Sales team on an ongoing basis to include the annual and mid-year review process.
• Manage the corporate sales expense budget allocated to the Regional Sales teams for the purpose of travel / entertainment and customer engagements, staying within budgetary guidelines.
• Oversee and approve all sales performance goals and manage the overall productivity against the approved goals for the CALA region on a quarterly and annual basis.

Success will demonstrate itself through the following attributes and skills:

• Demonstrated experience analyzing industry trends and adapting to changing markets.
• Excellent command of Excel (can maintain complex spreadsheets), PowerPoint, and Delphi FDC.
• Commitment to living Hilton's values and applying our overall Lead With Culture approach.

• Ten (10) years of professional experience.
• Seven (7) years of experience in Hospitality Management, Sales, or Revenue Management.
• Three (3) years of Regional Multi-Unit Operation / Sales Leadership experience.
• Fluency to speak, read, write, and present in English and Spanish.
• Travel up to 80% of the time, both domestic and international.

• Proficiency in Microsoft Office and hospitality management platforms.
• Fluency to speak, read, write, and present in Portuguese.

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to our benefits such as the Go Hilton travel program, employee stock purchase program, and paid time off including parental leave.

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.