Senior UX Researcher at Veterans United Home Loans in Columbia, Missouri

Job Description:

Whether you come from a background in user research, data science, or analysis, you can be successful in this role. We don't require a specific degree, but we're looking for translatable skills and relevant expertise. Specifically, we're looking for the following qualifications:

• 4+ years of experience in an applied user research or UX research role


• Extensive experience integrating user research into marketing strategies, product designs, or broader organizational practices


• Proficiency with usability testing platforms (e.g., UserTesting, Optimal Workshop, or similar tools)


• In-depth knowledge of diverse research methodologies (e.g., qualitative interviews, surveys, usability testing, card sorting, ethnographic studies) and their applications at various product lifecycle stages

About The Role:



As a Senior UX Researcher, you'll be the go-to expert for understanding our customers-how they think, what they need, and what drives their decisions. Your research will have a big impact, helping shape business insights and guiding the way we connect with our audience. You'll dive into everything from brand affinity to customer challenges, motivations, and behaviors-then turn those findings into real, actionable strategies. Along the way, you'll collaborate with researchers, Marketing, and other teams to ensure alignment and make a meaningful impact.


Here's a snapshot of what you'd be doing:

• Digging into research to find those key insights and recommendations. Be the voice for our end-users, making sure their needs are front and center in every decision we make.


• Conducting research using a variety of tools and methods to develop actionable insights and recommendations. Advocate for end-users by ensuring their needs are well-understood and reflected in strategic decisions.


• Collaborating with cross-functional teams to identify high-impact research opportunities and address gaps in understanding, providing insights to drive value.


• Building and maintaining strong stakeholder relationships to ensure alignment on strategic plans and address their needs.


• Mentoring and supporting other researchers by sharing expertise, offering consultation, and providing training.


• Staying current on research methods, tools, and innovations to continuously enhance the quality and communication of research efforts.

About You:

• Providing top-notch customer service comes naturally to you.


• You thrive in a fast-paced, results-driven environment and love working as part of a team.


• Learning new technology excites you, and you're comfortable with technology and can navigate basic computer systems with ease..


• You're a great communicator-whether it's writing or speaking, you know how to get your point across clearly and effectively.


• You show up consistently and can be counted on to get the job done.


• You're great at taking data and turning it into a story that speaks to everyone, regardless of level-making sure research findings are clear, impactful, and easy to understand.


• Public speaking? You've got it down. You can confidently present your findings and advocate for user needs, influencing decisions in a way that makes everyone feel heard and aligned.


• You're a natural problem solver, always looking for creative ways to tackle challenges and find solutions that make a real difference.

About Us:



We're all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn't measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.


We're so glad you're here checking out this opportunity! If this role gets you excited but you're worried you don't check every box - don't sweat it. We're more interested in what you can bring to the team than a perfect checklist. If you're passionate, driven, and ready to make a difference, we'd love to hear from you. Come as you are, and together we'll create something amazing.



Interested? Apply Today!



Learn more about Veterans United on Glassdoor and our career site at vu.com/careers


Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information. Apply Now