Community Service Officer II at The University of Chicago in Chicago, Illinois

Job Description:

Department

DSS Campus Safety



About the Department

The Campus Safety Division of the Department of Safety and Security is responsible for the following areas: Security and Law Enforcement Systems, Security Services and security for the University of Chicago Charter School campuses and the University of Chicago Laboratory Schools. The Campus Safety Division also oversees the University Safety Ambassador Program.



Job Summary

This role leads operational support work in maintaining a safe and secure environment for the assigned University area or facility. Works autonomously within established procedures to inspect public areas of the medical environment for fire and safety hazards. The CSO II role performs checks of incoming personnel and visitors after hours in addition to enforcing the photo ID policy and parcel inspection policy along with all other University and Laboratory and Charter School policies.



Responsibilities

• Reports violations of federal, state, and local criminal laws and ordinances and assists school officials with the administration of education and administrative regulations regarding student conduct.


• Deters criminal activity and supports community standards by fostering professional relationships with students and school staff.


• Patrols campus area on foot, checking for fires, vandalism, suspicious activity or persons, safety/fire hazards, and reports circumstances to the appropriate unit for correction or follow-up actions.


• Provides guidance and support to a team of Community Service Officers responsible for the safety and security function at the Laboratory and Charter School campuses.


• Investigates and reports hazards and unusual or suspicious circumstances to University of Chicago Charter School leadership at each campus, as well as to the University of Chicago Police for correction or follow-up actions; maintain contact with campus police.


• Acts as a liaison between school personnel and students.


• Reports criminal activity committed on or adjacent to school property.


• Receives training in Crisis Intervention and De-Escalation and utilizes these skills as appropriate.


• Assists school administration and faculty in formulating safety and violence prevention programs, including participation in the formulation of Annual Emergency Management Plans, Lockdown Plans, and other similar procedures; and including participation in any Campus Committees concerning safety and security issues, including identifying training needs for security and other personnel on an ongoing basis.


• Participates in security-related meetings as requested.


• Participates in and provides security for campus activities, student organizations, and athletic events when invited and feasible.


• Assists any persons in the building or on campus grounds needing direction or campus information.


• Escorts people/property to the desired destination when money, documents, or safety of property or persons is a concern.


• Responds to alarms and requests for service; decides what actions to take based on the situation, facts known, and position limitations.


• Decides when an incident requires a written report; decides which report form to use and submits to supervisor; may prepare other written reports as directed by supervisor.


• Assists with community services, training, and other areas as assigned.


• Responds to non-hazardous, non-emergency, and other calls for service instead of a police officer, such as lost property, requests for safety escorts, building close procedures, and motorist assistance. Writes reports documenting calls for service and prepares other written correspondence.


• Provides traffic control as necessary, including school arrival/dismissal periods, special events, and unusual occurrences.


• Provides information and assistance to the general public; answers citizen inquiries and responds to complaints and requests for services. Provides information to students, faculty, staff, and visitors.


• Provides support with administrative functions in support of the Department and assists with projects as needed.


• Maintains various logs and records; gathers information and prepares routine reports as assigned.


• Inputs and retrieves a variety of information using a computer.


• Provides safety presentations to the Laboratory and Charter School communities.


• Openly supports the mission and vision of the Department of Safety and Security.


• Assists students, faculty, staff, and visitors whenever needed and works to maintain a safe and secure environment for the entire School Community.


• Patrols campuses on foot and inspects hallways, stairways, and all other public areas for fire/safety hazards. Reports any unusual condition or malfunctioning equipment.


• Routinely provides escort service upon request.


• Attends court or other legal proceedings to provide details of specific incidents when required.


• In conjunction with the University Police Department, assists with investigations of all criminal and suspicious occurrences on school campuses and acts/reports same.


• Oversees the visitor management function.


• In the event of emergencies, requests emergency services assistance, obtains necessary information, and notifies appropriate personnel, giving the nature and location of the incident. Evacuate persons from dangerous areas, secure buildings or areas, and assist during emergencies.


• Monitors the emergency communication and mass notification systems and assists with the appropriate emergency response.


• Assists in conducting fire and other school safety drills.


• Observes activity and traffic in the assigned area to enforce University rules/regulations, alerts visitors of infractions, develops safety plans for school events, and ensures proper staffing.


• Works with school support staff to assist and provide services to students involved in situations where referrals to service agencies are necessary.


• Employees in these positions are designated as essential staff. Essential staff members are required to report to work to ensure that University operations continue uninterrupted during emergencies, inclement weather, or conditions that require the University of Chicago to close or restrict operations. Essential staff may be required to report for an unscheduled shift and work more than their regularly scheduled hours.


• Provides assistance to patients, visitors, staff and employees, including escort services, upon request.


• Checks incoming personnel and visitors after hours. Enforces photo ID policy and parcel inspection policy along with other School policies.


• Performs other related work as needed.

Minimum Qualifications




Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).



Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.



Certifications:




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Preferred Qualifications




Education:

• Successful completion of high school or GED.


• Associates degree from an accredited college.

Experience:

• Two to three years of successful experience performing in a position which with a high level of service-oriented public contact.


• Prior security and law enforcement experience working in a K-12 academic environment.


• Working in an elementary or high school (K-12) environment.


• Working in a university environment.

Certifications:

• Valid driver's license; good driving record.


• National Certification with the National Association of School Resource Officers Training (NASRO).

Technical Skills or Knowledge:

• Learn the practices and procedures involved in public safety communications and technology, as well as operating radio/telephone receiving and transmitting equipment.


• Learn the geography of the University, the jurisdictional boundaries of the area served, and the location of streets and important buildings.

Preferred Competencies

• Develop and maintain a comprehensive knowledge of Lab or Charter school layouts, operations, departmental relationships, building access routes, and administrative and departmental policy and procedure.


• Work under stress and exercise sound judgment in emergencies, adjusting quickly to changing situations.


• Read, write, and effectively communicate in English.


• Read and interpret maps.

Working Conditions

• Exposure to human blood, human blood components.


• High-stress environment.


• Outdoor weather exposure.


• Use of personal protective equipment.


• Aware of safety hazards and take appropriate precautions.


• Communicate in writing.


• Communicate orally.


• Follow written and verbal instructions.


• Give directions.


• Handle sensitive matters with tact and discretion.


• Handle stressful situations.


• Learn and develop skills.


• Maintain a high level of alertness.


• Pay attention to detail.


• React effectively, quickly, calmly, and rationally during conflicts and emergencies.


• Ability to read.


• Work with people from diverse cultures and backgrounds.


• Active listening skills.


• Bend, crouch, or stoop.


• Climb stairs five stories or more.


• Hear, including making fine discriminations in sound.


• Operate a vehicle safely.


• Operate equipment necessary to perform the job.


• Perform strenuous physical exertion at times; run.


• Safely defend self/or others in hostile, combative situations.


• See, including color, depth perception, or clarity.


• Sit for 4 hours or more.


• Stand for 4 hours or more.


• Travel to various on-campus locations.


• Use standard office equipment.


• Use standard work station equipment.


• Effective audio-visual discrimination and perception.

Application Documents

• Resume/CV (required)


• Cover Letter (preferred)

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.



Job Family

Police & Security



Role Impact

Individual Contributor



Scheduled
Weekly Hours

40



Drug Test Required

Yes



Health Screen Required

Yes



Motor Vehicle Record Inquiry Required

Yes



Pay Rate Type

Hourly



FLSA Status

Non-Exempt



Pay Range

$20.00 - $24.00
The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.



Benefits Eligible

Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.



Posting Statement



The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.


Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.


All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.


The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637. Apply Now