Program Manager, Trust & Brand Safety at Meta in New York, New York

Job Description:

The Client Council and Industry Trades team (part of the Global Partners organization) is committed to building trust and reputation by collaborating with the industry and our cross-functional partners to make progress on the biggest issues and opportunities facing our advertising industry. We do this by building and maintaining trusted relationships with Meta's clients, agencies, and industry trade partners. The engagements we lead provide Meta's leadership and product teams essential feedback, offers a forum to debate and address the marketing industry's biggest issues and opportunities with the most influential leaders around the world.We are seeking a leader to join our Trust and Brand Safety efforts as a Program Manager: Trust and Brand Safety. You will be responsible for establishing tracking and reporting systems, regular reporting and key performance indicators and navigating response on behalf of our largest advertisers. This role requires a results-oriented individual who can thrive in a time-sensitive environment, navigate rapid changes, and exceed high expectations.

Program Manager, Trust & Brand Safety Responsibilities:

• Establish and implement tracking and reporting systems to monitor advertiser support efforts


• Develop and execute daily, weekly, and quarterly escalation tracking processes


• Support the build out of reporting metrics, key performance indicators, and update reports on a set cadence to inform future ways of working and outcomes


• Support escalation efforts, ensuring timely resolution and effective communication


• Partner closely with Meta communications to develop and deliver messages back to stakeholders


• Partner with cross-functional teams to make progress on key priorities


• Remove friction for sales teams by providing timely and effective response and brand safety solutions


• Support the stand up of internal trainings to sales teams on escalation efforts and hot topics like Fraud Scams, Content Integrity and more


• Ongoing collaboration on Brand Safety priorities


• Support broader team projects as needed

Minimum Qualifications:

• 3+ years of experience in Communications, Public Relations, Sales or a related field


• Proven track record of achieving goals and driving results in a cross-functional environment


• Attention to detail and flawless execution


• Understanding of digital advertising and marketing industry


• Experience of consistently driving projects forward and finding opportunities to increase impact, and experience in ambiguous situations.


• Experience communicating and packaging marketing material in Google Drive


• Proven track record of establishing and implementing tracking and reporting systems


• Demonstrated analytical and problem-solving skills, with demonstrated experience of interpreting data to make informed decisions


• Demonstrated experience with communication and collaboration skills, with experience working effectively with cross-functional teams


• Track record of navigating rapid changes, meeting high expectations, and prioritize multiple tasks simultaneously


• Demonstrated attention to detail and capacity to maintain confidentiality


• Bachelor's degree in Communications, Business, Public Policy, or equivalent field

Preferred Qualifications:

• Experience managing time-sensitive projects through to completion while balancing evolving priorities and a diverse range of stakeholders


• Knowledge of regulatory risk and compliance


• Familiarity with AI, Youth Safety, and emerging technologies


• Certification in crisis management or a related field


• MBA

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.



Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.


$116,000/year to $166,000/year + bonus + equity + benefits


Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta. Apply Now