Appointments Associate at The Ohio State University in Columbus, Ohio

Job Description:

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Job Title:Appointments AssociateDepartment:Student Life | Student Health Services

The Appointment Associate serves as primary contact for Student Life Student Health Services customers, in person and by telephone, and routes to appropriate services. As a member of the Advice/Appointment team, schedules patient appointments within the electronic health record; interviews customers, enters information, determines eligibility, schedules appointments, and provides general SLSHS information and routes calls appropriately; facilitates completion of necessary patient forms and distributes to appropriate departments adjusts provider schedules and monitors appointment scheduling system; provides front desk support for special programs and assists with special projects as assigned.

Career Roadmap Designation:

https://hr.osu.edu/career-roadmap/

Function: Sales and Customer Service

Subfunction: Reception Services

Career Level: Technical 2

Office of Student Life Mission Statement:
The Office of Student Life fosters students' development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society.

Additional Information:

Targeted hiring range is $15.70 to $20.67/hr. The offer for this position will fall within this range based on internal equity, the unit's available budget, and the selected candidate's qualifications.

Qualified candidates will be asked to complete a pre-employment physical including a drug screen and background check.

Minimum Education Required

Per Classified Civil Svc Specs or equivalent combination of education and experience. HS Graduate or Equivalent or equivalent combination of education and experience.

Required Qualifications

Per Classified Civil Svc Specs or equivalent education/experience; High School diploma or GED; 1 year of relevant experience required. Keyboard experience (minimum 3 months) required. Knowledge of medical terminology and familiarity with ICD-9 and CPT coding.

Desired: 2-4 years of relevant experience preferred. Previous experience working in a health care setting; front-line and telephone customer service experience; knowledge of medical terminology.

Location:Wilce Student Health Center (0294)Position Type:RegularScheduled Hours:40
Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

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