Sr. Manager, PayPal Rewards Program Exp. at PayPal Inc. in San Jose, California

Job Description:

The Company



PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.


We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.


We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.


Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.



Job Description Summary:

The Senior Manager of PayPal Rewards Experience will manage the day-to-day operations and customer experience of PayPal's loyalty program, PayPal Rewards. This pivotal role will drive the continued success of the program by managing all aspects of the benefits structure, customer engagement, and value proposition.



Job Description:




The Position:



The Senior Manager of PayPal Rewards Experience will manage the day-to-day operations and customer experience of PayPal's loyalty program, PayPal Rewards. This pivotal role will drive the continued success of the program by managing all aspects of the benefits structure, customer engagement, and value proposition. The ideal candidate will have a deep understanding of loyalty program mechanics, consumer behavior, and how to enhance customer loyalty through thoughtful and data-driven strategies.



Responsibilities:

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  Drive Member Engagement & Retention: Develop and execute strategies and tactics to increase member engagement and reduce attrition, ensuring a high level of customer satisfaction and long-term loyalty and maintain a holistic view of the complex landscape of cashback incentive offers at PayPal including consumer engagement, merchant participation and impact, and PayPal business impact
  
  


• 
  Cross-functional Collaboration: Work closely with teams across Loyalty Partnerships, Product, Marketing, Finance, Risk, Operations and other departments to deliver an exceptional and seamless program experience. Lead regular communication and status updates with senior leadership and key stakeholders.
  
  


• 
  Marketing Strategy Execution: Partner with the Marketing team to design and implement campaigns that amplify program benefits, attract new members, and reinforce the value proposition of the loyalty program.
  
  


• 
  Enhance Customer Experience: Continuously assess and optimize the customer experience by identifying pain points and implementing process improvements that ensure a smooth, frictionless experience for program members.
  
  


• 
  Customer Support: Collaborate with the Customer Support team to ensure that all customer inquiries related to the loyalty program are addressed promptly and accurately. Define escalation paths and work to resolve customer issues efficiently, ensuring positive brand sentiment and customer loyalty.
  
  


• 
  Managing Global Program Operations: Oversee the localization and adaptation of the loyalty program for different international markets, ensuring that benefits, rewards, and communications are tailored to local preferences, regulations, and customer needs. Work closely with regional teams to drive consistency across markets while respecting regional differences.
  
  


• 
  Lead New Initiatives: Drive the end-to-end launch of new loyalty program initiatives, ensuring alignment with broader company goals and customer expectations.
  
  

Additional Job Description:




Subsidiary:

PayPal



Travel Percent:

0


-


PayPal is committed to fair and equitable compensation practices.


Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.


The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.


The U.S. national annual pay range for this role is
$99300 to $216040


For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.



Our Benefits:



At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.



Who We Are:



Click Here to learn more about our culture and community.



Commitment to Diversity and Inclusion



PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.



Belonging at PayPal:


Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.


Any general requests for consideration of your skills, please Join our Talent Community.


We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.


Notice to Applicants and Employees who reside within New York City. Click here to view the notice. Apply Now