Health Information System IT Technical Associate - College of Veterinary Medicine at University of Illinois in Urbana, Illinois

Job Description:

Health Information System IT Technical Associate - College of Veterinary Medicine




Veterinary Administration



In 2024 Forbes ranked the University of Illinois Urbana-Champaign as #13 among all US public colleges, on the basis of return on investment, student success, student debt, and alumni leadership and influence. Only one other campus featuring a veterinary college ranked above U. of I.



Job Summary

Responsible for analyzing, deploying and maintaining production level applications for the Veterinary Teaching Hospital (VTH) within the College of Veterinary Medicine. Focus on the health information, inventory and purchasing, and onboarding systems used at the College of Veterinary Medicine. Emphasis will be placed on analyzing, improving and configuring application-level parameters to most efficiently match operational procedures. End user support and training is integral to the position. Work closely with the HIS, accounting, medical records teams, clinical services within the Teaching Hospital, as well as the college IT team, and AITS.



Duties & Responsibilities

• SANDI Patient Electronic Medical Record System and Inventory Management System (IMS) End User Support- 40%
  • Analyze, troubleshoot, and resolve end user problems and devise solutions.
  • Analyze, investigate, document and report errors back to application development team.
  • Database administration including user setup, taxonomy, pricing and lab test setup.
  • Test application patches and new features,
  • Use TDX ticket system to document technical issues and resolutions.
  • Use Github to document technical issues escalated to application development for resolution.
  • Prepare documentation and provide training for end users.
  • Support production critical activities during non-business hours as needed. This may require evening or weekend hours, depending on business cycles of the teaching hospital.


• SANDI and IMS Administration - 35%
  • Work with and support VTH Pharmacy, Storeroom and Accounting purchasing agents responsible for the procurement of VTH clinical tangible goods.
  • Collaborate with and serve as backup for the hospital charge auditor ensuring system pricing audits and compliance are completed and SANDI is appropriately updated.
  • Other duties related specifically to the VTH Health Information Systems and supported Services.


• General Technical Support - 25%
  • Maintain Canvas training modules use for all VTH onboarding.
  • Maintain security access in all hospital applications, including but not limited to, SANDI, IMS and Canvas.
  • Responsible for the systematic setup and VTH application access for new, promoted or transitioning personnel within the hospital.
  • Coordinate security access and training for DVM and affiliate year students, clinicians including interns and residents, veterinary assistants and technicians, and volunteers.
  • Other Duties as assigned.

Minimum Qualifications



1. High school diploma or equivalent.
2. Any one or any combination totaling two (2) years (24 months) from the following categories:
A. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
B. Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.



Preferred Qualifications



Prior experience working with Health Information Systems (HIS) or supporting a Health Information System (HIS) desired.



Knowledge, Skills and Abilities

• High level analytical ability.
• Attention to detail
• Ability to work with clients from varied administrative, academic, cultural and linguistic backgrounds utilizing clear, concise written and oral communications.
• Ability to provide quick, alternate solutions. Professional and courteous demeanor to achieve optimal level of customer service.
• Ability to respond quickly to requests throughout the teaching hospital.
• Demonstrated proficiency in learning new software systems.
• Strong computer skills, including familiarity with Windows and Excel.
• A strong interest in continuous learning and the ability to grow professionally, displaying self-directed characteristics and personal initiative.
• Knowledge of medical terminology or biological science.

Appointment Information


This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible. The budgeted salary range for the position is $58,000 to $63,000. Final salary offered will be determined by a thorough assessment of available market data, internal salary equity, candidate experience and qualifications, collective bargaining agreements, and budget constraints. Sponsorship for work authorization is not available for this position.


For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .



Application Procedures & Deadline Information


Applications must be received by 6:00 pm (Central Time) on April 2, 2025 . Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact tinao@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .


Requisition ID: 1030028
Job Category: Technical
Apply at: https://jobs.illinois.edu
Apply Now