Part-Time Research Lab Telephone Interviewer at Indiana University in Bloomington, Indiana

Job Description:

Department



CENTER FOR SURVEY RESEARCH (BL-SURV-IUBLA)



Department Information



The Center for Survey Research is a research unit of the Indiana University (IU) Institute for Social and Behavioral Research providing state-of-the-art qualitative and quantitative research services.



Job Summary

• Conduct research interviews over the telephone.


• Garner participation in an academic research study of home care and health services interest through engaging and confident conversations using your personal computer and internet.

Qualifications



EDUCATION



Required

• General knowledge at the high school level

WORK EXPERIENCE



Required

• Customer service, telephone work experience, or familiarity with social science or health research

SKILLS



Required

• Excellent English verbal and communication skills


• Strong attention to detail


• Ability to follow instructions closely


• Proficiency with Microsoft products


• Typing speed of 50 wpm or above


• Ability to complete virtual and online self-study trainings and successfully pass an approval call

Preferred

• Bilingual Spanish-English language reading, speaking, and writing proficiency

Working Conditions / Demands



Physical demands include working on the computer for sustained amounts of time, mental concentration, speech and listening.


A computer with at least 8GB RAM (16GB preferred) a reliable computer with excellent audio input and output (speaker/microphone) is essential to this job.


Must be available to work some evenings or weekends.


Other equipment requirements include:

• Windows 11 or Windows 10 64-bit with the latest security updates or MacOS 12, 13, or 14


• Any current-generation x64-based processor (Intel or AMD) of over 2 GHz and at least 2 cores


• Strong, reliable internet connection at a minimum of 100 mbps


• Quiet, private room or closed-door space in your home for a confidential environment

Additional Information



The position does NOT engage in telemarketing or fundraising.


Interviews are conducted over the (internet) telephone using Dialpad, a web-based communication platform, to initiate calls and data will be entered and managed using REDCap, a secure web application for data collection.


The Research Lab has a facility on the IUB campus but part-time research lab telephone interviewers will be calling remotely from their homes, not on-site.



Work Location



This is a fully remote position. However, this is subject to change in the future based on university policy and business needs.



Work Hours



Minimum of 12 hours per week.


Individual daytime work shifts (morning and afternoon shifts) run approximately 4 hours while evening shifts run 3 hours.


Work schedules are flexible but part-time telephone research lab telephone interviewers must be available for some evening or weekend shifts and work a minimum of 3 shifts per week.


The remote interviews are conducted daily (including weekends), from 9:00 am to 9:00 pm Eastern Time.


Typical work shifts in the Research Lab are:

• Morning: 9am to 1pm (EST/EDT)


• Afternoon: 1pm to 5pm (EST/EDT)


• Evening: 6pm to 9pm (EST/EDT)


• Saturday afternoon and Sunday afternoon and evening shifts are also available

Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance


• Health savings account with generous IU contributions


• Healthcare and dependent care flexible spending accounts


• Basic group life insurance paid by IU


• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance


• Base retirement plan with generous IU contributions, subject to vesting


• Voluntary supplemental retirement plan options


• Tuition subsidy for employees and family members taking IU courses


• 10 paid holidays plus a paid winter break each year


• Generous paid time off plans


• Paid leave for new parents and IU-sponsored volunteer events


• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.



Job Classification



Career Level: Part Time Employee


FLSA: Nonexempt


Job Function: Part Time Employee


Job Family: Part Time Employee
Click here to learn more about Indiana University's Job Framework.



Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.



Campus Safety and Security



The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.



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