Content Development Specialist II at Ent Credit Union in Colorado Springs, Colorado

Job Description:

Company Description

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

This position embodies the internal "voice" of Ent regarding all employee-focused and change management related initiatives. This person's primary focus is to create internal communications utilizing Ent's Internal Communication Strategy (ICS) for a wide array of enterprise initiatives (high-level or high-urgency communications, the kick-off of initiatives or campaigns, changes to existing programs or new programs, etc.) in order to tell our story, engage our employees as well as keep them up-to-date and informed. This position provides consistent internal messaging, ensuring that all assigned communications are communicated on message and in a familiar format to aid in organizational understanding of new internal developments and change initiatives.

Essential Functions

• Plan, Assist, and Develop Internal Communications: Recommend, develop, and deliver messaging in a variety of mediums that adheres to Ent's ICS for a wide variety of topics such as change management initiatives (general project updates, new policy/procedure etc. ), employee announcements, and any other related internal communications. Create internal communication to match the level of the intended internal audience (general employees to Executive Level only) and collaborate with the marketing area as needed to ensure consistent tone in communications.


• Key Employee Communications: Develop articles, newsletters, presentations, scripts, and topics of interest regarding key employee meetings and/or events on various topics. May be directed to initiate "strategy" emails to begin the conversation with various key employees on "How do we approach X?" Determine from and understand intent of change management communications from various key employees and craft concise communications to indicated levels of employees. Craft various Executive communications as needed from all areas of the organization for employee only facing messaging. Collaborate and assist in the production of the employee newsletters to include identifying themes, topics and key stakeholders, gathering of content, editing of content and distribution to internal employees. Collaborate and assist in identifying themes, topics and key stakeholders, gathering of content, editing of content and distribution of employee newsletters to internal employees.


• Communication Strategic Alignment: Gather data from employee population on various internal topics and provide findings to key stakeholders. Discuss communication styles with key employees on how to best deliver messages that resonate in their groups. Review, recommend, and implement approved changes to Ent's ICS general guidelines. Maximize the effectiveness of internal communication by analyzing and assessing processes and results. Identify gaps and areas for opportunity as it relates to overall content development. Report out KPIs for internal communications as it pertains to email and newsletter consumption. Be the resource/go-to point-of-contact for other business units and their content needs. Showcase members of leadership and increase visibility through ongoing articles and other forms of communication. Inform and engage staff with effective and timely communication.


• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

• Bachelor's Degree Business Administration, Marketing, Communication, Organizational Development, or a similar field of study.


• 2+ years' of relevant experience managing employee-focused or collaboration-focused communications content, plans, and/or channels including e-channels.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

• Open minded problem solver.


• Operates with determination and grit.


• Mission-driven with community mindset.


• An arranger and organizer.


• Empathetic, a good listener and seeks to understand others.


• Writing and editing skills.


• Arranging and coordinating skills.


• Verbal & written communication skills.


• Ability to manage projects and oversee the implementation of defined solutions.


• Creative thinker.


• Collaboration skills.


• Organizational coordination skills.


• Understanding of the components of common web technology.


• Ability to Create/edit video and other multimedia content


• Ability to multitask


• Able to manage multiple projects concurrently.

Certifications Required:

• None

Environmental, Physical and Psychological Requirements

• Standing - Occasionally


• Walking - Occasionally


• Sitting - Frequently


• Lifting - Rarely (40 Lbs)


• Carrying - Rarely


• Pushing - Rarely


• Pulling - Rarely


• Balancing - Rarely


• Stooping - Rarely


• Kneeling - Rarely


• Crouching - Rarely


• Crawling - Rarely


• Reaching - Occasionally


• Handling - Occasionally


• Grasping - Occasionally


• Feeling - Occasionally


• Talking - Frequently


• Hearing - Frequently


• Repetitive Motions - Frequently


• Eye/Hand/Foot Coordination - Occasionally


• Noises louder than normal speaking volume - Occasionally


• Temperature Changes - Rarely


• Atmospheric Conditions - Rarely

Additional Information

The pay range for this position is: $30 to $39 per Hour (S15)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for our corporate bonus program based on company performance.

Benefits Summary Sheet

At Ent Credit Union, we offer a comprehensive benefits package, including:

• 
  Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.


• 
  401(k): 3% automatic contribution after three months, plus up to 6% matching.


• 
  Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.


• 
  Volunteer Time Off: Paid time off to give back to the community.


• 
  Education Support: Up to $10,000 annually for higher education and assistance for certifications.


• 
  Exclusive Discounts: Significant savings on home, car, and personal loans.

  For more information about our outstanding benefits please visit our careers page at www.ent.com/careers.

  
  

  We anticipate this position to close on 4/4/2025. Please submit your application at your earliest convenience to be considered.

  
  

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  
  

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  
  

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