Care Navigator at NeighborHealth Corporation in East Boston, Massachusetts

Job Description:

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Community Resource & Wellness Center

All Locations:

10 Gove Street – Taylor Building

Position Summary:

The Care Navigator works with the patient’s primary care team to address the complex non-medical needs that can negatively affect a person’s health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems.

Essential Function​s​

• Asses patient’s food security and connect to community food access resources such as local food pantries and provide information and assist with applying to SNAP (food stamps) as appropriate.


• Connect parents with resources for subsidized childcare, playgroups, parenting classes, school enrollment, afterschool programs, and summer camps.


• Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.


• Connect patients with legal and immigration resources, housing search information, financial assistance resources, education and job search resources.


• Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.


• Collaborate with legal service agencies and educate patients on their rights as tenants, workers.


• Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits.


• Assist patients with SSI application process including interview accompaniment, application completion and process follow up.


• Connect patients to community based mental health services, including in-home therapy, outpatient therapy and psychiatry services, substance abuse services and domestic violence services.


• Coordinate and support health promotions programs such as Clothing, food and Car Seat distributions.


• Provide rental assistance support through the completion of appropriate applications.  Educate patient on housing search process and connect to resources.


• Support maintain and up to date, comprehensive community resource database. Work to improve Providers knowledge of community resources and navigating SharePoint resources.es.


• Participate in professional development and team trainings to further understanding of both community resources and the intersections of social justice and community health work.


• Serve as liaison between NeighborHealth and community agencies.


• Provide support to fellows and student interns 


• Miscellaneous


• Maintain excellent punctuality and attendance.


• Promote a sense of “team work” through demonstration of self-direction and self-motivation.  Solve problems independently or knows when to seek consultation.


• Displays outstanding customer service skills when interacting with all NeighborHealth customers according to the ACE model.


• Adheres to all NeighborHealth and departmental policies and procedures.


• Participate in required departmental activities and meetings.


• Perform other related duties.


• Other Duties & Responsibilities


• Reads, understands and complies with all Standards of Conduct, JCAHO policies, CMS Pace Program Regulations and Standards, applicable State regulations and guidelines, ESP policies and procedures and all laws related to position responsibilities and employment at NeighborHealth;


• Upholds procedures and systems to safeguard the confidentiality of   all patient and employee information.


• Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material     handling, office/ergonomic safety and other employee safety measures.

EDUCATION:  

• Bachelor Degree preferred

EXPERIENCE:

• 1-2 years in a direct service role. Experience with and underserved population a plus


• Skills/Abilities: 


• Strong second language skills. 


• Spanish preferred.

Apply Now