Fuel Management Administrator at Wheels in Des Plaines, Illinois

Job Description:

Job Description:




JOB OVERVIEW The role of the Fuel Management Administrator is to execute all day-to-day activities around administration, billing, fraud prevention and customer service for fuel card programs in the U.S., Canada, Puerto Rico, and the Caribbean. In this role, the Fuel Management Administrator will build strong relationships with Account Executives, drivers, and fleets, understand their expectations, and ensure accuracy and high quality of all deliverables. KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Customer Service
  
  
  • Understand fuel program features and benefits
  
  
  • Understand and anticipate client needs and expectations
  
  
  • Interpret and follow up on various issues and tasks concerning Fuel Operations
  
  
  • Establish effective communication channels with drivers, co-workers, and vendors.
  
  
  • Consistently maintain daily involvement with customer related service issues
  
  
  • Support Department Manager, Supervisor and Coordinator with Clients' on-boarding
  
  
  • Respond to requests from clients, drivers, and internal departments.
  
  
  • Partner with Account Executives, Account Managers, Fleets and Drivers to handle inquiries and resolve issues
  
  
  • Ensure consistent performance within customer Service Level Agreements
  
  
  
  


• Quality Management
  
  
  • Maintain established quality and productivity standards
  
  
  • Follow and maintain documentation for department processes and procedures
  
  
  • Follow appropriate internal controls and protocols
  
  
  • Handle escalated issues and bring those to Management attention
  
  
  • Ensure all calls are logged and tracked
  
  
  • Understand Wheels business rules and the downstream impact
  
  
  
  


• Administration/Other
  
  
  • Support Management with new account set-ups and other on-boarding tasks
  
  
  • Assist with new rollouts, renewals, and downsizings.
  
  
  • Administer Cards and PIN ordering, cancellations, and transfers.
  
  
  • Ensure billing and payment functions are completed accurately and on time
  
  
  • Review and escalate high-value or suspicious transactions
  
  
  • Run on-line vendor, FleetView and internal reports as needed
  
  
  • Make appropriate determinations by using Fuel Profile system
  
  
  • Maintain central files for clients and vendors
  
  
  • Process restriction and limit changes
  
  
  • Update the fuel and vendor systems with additions and deletions
  
  
  • Set up and maintain International (Canada and Puerto Rico) accounts
  
  
  • Handle special client requests
  
  
  • Support organizational and department goals, objectives, and quality initiatives.
  
  
  • Assist department Manager, Supervisor and Coordinator with process improvements
  
  
  • Establish and maintain communication channels with clients, drivers, and other team members.
  
  
  • Support continuous changes within Wheels and vendor systems
  
  
  
  

LEADERSHIP RESPONSIBILITIES

• There are no leadership responsibilities for this role

COMPETENCIES - SKILLS

• Strong Customer Service and time management skills


• Ability to deal with difficult customers and situations with minimal supervision


• Observe high level of confidentiality


• Ability to handle sensitive information in an ethical manner


• Excellent interpersonal and telephone skills


• Excellent listening skills


• Excellent critical thinking skills


• Effective written and oral communication skills


• Ability to manage multiple projects and be a team player


• Ability to handle multiple priorities and high volumes of work


• Ability to work under pressure, maintain flexibility and meet deadlines


• Strong computer skills, including Word and Excel


• Ability to interact with drivers, vendors, and various operational areas.


• Excellent relationship building skills

EDUCATION AND EXPERIENCE

• High School Degree and/or minimum of 1 years relevant work experience


• Strong hands-on experience with PCs, including Word and Excel

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT Work Environment: This position is in Georgia or Illinois and operates in a professional office environment. Position Type/Standard Schedule: This is a full-time position, Monday through Friday. Travel: Travel is not required for this role. Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear, and use hands and fingers to operate telephones and computers. DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.


Pay Range:
$31,400-$44,000
The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.




EEO Statement



Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.


Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Apply Now