Customer Service Representativ at Partner's Healthcare in Newton, Massachusetts

Job Description:

Site: Newton-Wellesley Hospital


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Responsible for representing the Radiology Department to patients, patients' family members, physician offices, health care Centers, medical organizations and various other clients. - this service Involves Providing in-person and telephone communications to all Radiology patients in the Women's imaging Department and to other departments of Newton-Wellesley hospital. - Responsible for checking each patient in, printing requisitions, and Scheduling exams. - Interacts with each patient that Requires paperwork documentation to be completed Prior to examination as well as Scheduling follow-up examinations. ensure that all patients are taken in turn based upon arrival time and /or appointment time.



Qualifications


Candidate preferably has experience and skills in the following areas: customer service related to healthcare and/or clinical setting, medical assistant and/or radiology experience, or call center environment. A high school education is preferred. An understanding of medical terminology related to radiology/healthcare is preferred. Strong attention to detail, organizational and follow through skills, along with excellent customer service, good problem solving skills and the ability to prioritize tasks is pertinent in this role. Strong computer skills is also needed; should be comfortable with Microsoft Office Suite, Outlook, and learning to navigate hospital information systems. Experience with Epic preferred but not required. Equipment operated includes: Telephone and answering systems, paging systems, computer systems including all required modules, EPIC and printer, fax machines and copier machines, Windows Operating Systems.



Additional Job Details (if applicable)



Remote Type


Onsite



Work Location


2014 Washington Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.




Mass General Brigham Competency Framework



At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.