Receptionist - Senior Living at Lutheran Homes Society in Muscatine, Iowa

Job Description:

Lutheran Living is looking for a full-time Receptionist to provide loving and quality care and service to our residents living in our independent, assisted and memory care community.

This position is an integral role that is the heartbeat of this community. Lutheran Living was recognized as a 2023 recipient of the Bronze -- Commitment to Quality Award by AHCA/NCAL for our commitment to improving the lives of seniors and individuals with disabilities with quality care and services.

PURPOSE OF THE JOB
The purpose of the Receptionist is to greet and direct visitors, answer phones, direct calls, and provide general clerical support at the community. This position may also support the accounts payable / accounts receivable functions.

KEY POSITION SPECIFIC ROLES & RESPONSIBILTIES

Answers telephone and directs calls in accordance with established process.
Greets residents, families, and visitors and provides general information and assistance.
Directs and/or escorts deliveries to proper areas.
Responds to inquiries and releases information in accordance with established policies and procedures.
Processes, sorts, and may deliver community mail.
Ensures compliance with maintenance of visitor log.
Prepares letters, reports, correspondence, and mailings.
Maintains resident rosters and information related to requests from visitors, calls, etc.
Prepares copies, move-in packets, marketing materials, etc., as requested.
Assists with the accurate maintenance of various files in accordance with established procedures.
May participate in the distribution of funds from the resident trust.
May process and support the AP/AR functions in the community.
Performs other duties as assigned.

Lutheran Living is committed to the core values of hospitality, stewardship, integrity, respect, and humor. These values, in addition to the significance and impact on the service we provide, determine our priorities, inform our decisions, and represent stability to those we serve.

Hospitality

Creating a culture that promotes teamwork and collaboration
Listening attentively and courteously
Honoring the uniqueness and worth of each individual
Extending a warm and welcoming atmosphere
Embracing new ideas, being flexible, and open to change

Stewardship

Taking initiative and anticipating the needs of others
Contributing our time and talents responsibly
Using material, energy, and monetary resources as efficiently as possible
Being predictive in problem solving

Integrity

Creating a daily practice of doing the right things.
Being accountable for and being engaged in the commitments we have made
Building trustworthy relationships with others
Telling the truth
Striving for quality and excellence in all we do

Respect

Cherishing and promoting the worth of all human life
Valuing the dignity of all work
Promoting participation of team members in decision making
Responding timely in communications

Humor

Embracing creativity and new ideas
Learning and growing from our mistakes
Encouraging joy and laughter
Taking the work, but not ourselves too seriously
Having fun at work!

Job Types: Full-time (8A-4:30P, M-F)

Benefits:
Same Day Pay
Generous/Flexible PTO plan
Medical/Dental

Standard shift: Day Shift

Weekly schedule: Weekends and Holiday as needed

Ability to commute/relocate: Muscatine, IA - Reliably commute or planning to relocate before starting work (Required)