Head of Digital Adoption Platform at Digital Realty in Dallas, Texas

Job Description:

Role:


The Head of Digital Adoption Platform will lead the global implementation and optimization of WalkMe, driving its integration across Digital Realty's major quote-to-cash processes and enterprise applications, including Salesforce, ServiceNow, Carma, Oracle, and others. This role will spearhead a rapid deployment initiative, collaborating closely with external consultants, while establishing a robust, embedded network of advocates to maintain and enhance platform utility. The role will leverage analytics to identify user roadblocks and ensure a continuous improvement cycle through agile methodologies.


What you'll do

• Lead the end-to-end global deployment of WalkMe across key business applications, ensuring timely and effective delivery.
• Direct external consultants and internal stakeholders through rapid platform deployment phases.
• Build and sustain an internal community of platform advocates to ensure continuous platform engagement and innovation.
• Analyze user interaction data to identify pain points and implement agile, data-driven improvements.
• Design and integrate training resources, ensuring seamless onboarding and adoption for all users.
• Partner with business units to ensure alignment of platform functionalities with organizational goals.
• Collaborate with HR, IT, and learning teams to integrate WalkMe features with existing training programs.
• Stay updated on digital adoption platform trends, applying best practices to maintain a competitive edge.
• Oversee budget management and resource allocation for platform-related projects.

What you'll need

• Bachelor's degree in Business, Information Systems, or a related field.
• 10+ years of experience in digital transformation, IT project management, or related fields.
• Strong expertise in deploying and managing WalkMe or similar digital adoption platforms.
• Demonstrated ability to manage external vendors and consultants effectively.
• Proven track record in building and leading cross-functional teams and communities.
• Experience with enterprise applications such as Salesforce, Oracle, and ServiceNow.
• Strong analytical and problem-solving skills, with a focus on continuous improvement.
• Familiarity with agile project management methodologies.
• Excellent communication and stakeholder management skills.

A bit about us


Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 300+ facilities in 50+ metros across 25+ countries and six continents.


A bit about our Digital team



IT


Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it's a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.


What we can offer you


Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.


Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.


Our Compensation Philosophy


Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.


Notes:


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals. Apply Now