Ambulatory Administrative Operations Manager at Nemours in Jacksonville, Florida

Job Description:

Nemours is seeking an Ambulatory Administrative Operations Manager (Full-Time), to join our team in Jacksonville, Florida.

The Ambulatory Administrative Operations Manager will have operational oversight of practice for designated service lines within the department. Reporting to the Practice Administrator, the operations manager oversees the administrative, operational, strategic planning, marketing and development activities of designated across North FL and across all functions.

The Operations Manager will be responsible for establishing and managing a cohesive administrative and operational infrastructure for these cross-disciplinary specialties which includes physician practice and hospital partnerships; identifying opportunities to improve the patient and family service experience; assuring patient and associate safety; and establishing collaborative relationships with various departments and managers within Florida and across the Nemours Foundation in support of specialty providers. The Operations Manager, in collaboration with specialties Chairs/Chiefs and Nurse Manager, is responsible for representing administration as appropriate and assuring compliance with all applicable law and regulatory requirements affecting the areas of responsibility.

Job Responsibilities:

Operations and Financial Management :

• Works with the specialties chiefs and nurse manager to provide administrative and operational oversight of all divisions, programs, and sites organized within the specialties.
• In collaboration with the Division Chiefs develops, monitors, and meets the operational and capital budget financial goals for all areas of responsibility encompassed by service lines.
• In collaboration with the Specialties Leaders and its leadership team, recommends a sufficient number of qualified/competent persons and other resources (including space) to provide necessary services, support all sites and initiatives, and to accommodate planned growth.
• Interprets, and implements policies and procedures that guide and support the provision of services.
• Collaborates effectively with providers to deliver quality care in a family-centered model in a cost-effective and efficient manner. Monitors clinical operations and quality improvement initiatives including compliance with established efficiency benchmarks including charge capture and delays, RVU productivity, chart documentation, etc.
• Participates in the organization's service excellence and continuous improvement mission.
• Responsible for the coordination and integration of intradepartmental and interdepartmental services
• Communicates with physicians and other providers to determine effectiveness of the service delivery system of the various departments that support providers' activity.
• Assures that the providers and Divisions/ programs/areas of responsibility understand the clinic's programs on Infection Control, Plant Technology and Safety Management, and Quality Assurance and Improvement, Patient Safety Initiatives, and their role in each program.
• Communicates effectively with clinical leaders, Site Practice Administrator, CMO, and VP, Operations. Review issues and update on progress towards meeting established personal and Center goals. As appropriate, identifies problems in the area of responsibility and resolves or presents recommended actions to FL Site Practice Administrator, Department Chair, CMO, and VP, Operations.

• Recruits, employs, evaluates, disciplines, and recommends salary actions and adjustments for personnel for the units encompassed by the specialties.
• Responsible for the orientation and continuing education of all persons reporting to the position.
• Assures safe work practices are used by all associates of the specialties and promotes a positive work attitude within the department and practice and treats associates with respect, dignity and fairness while maintaining accountability.
• Assures compliance with all legal and regulatory requirements.
• Other duties as assigned.

• Bachelor Degree required.
• Minimum (3) three years of experience required.
• Experience in the presentation of written and oral materials, interaction with Medical Leadership, Administration and self-directed project completion.
• Demonstrated record of progressively responsible administrative experience in health care, preferably pediatric or specialty related.
• Experience in working collaboratively with physicians and administrative leadership.