Application and Systems Manager at Ledgent Technology in San Diego, California

Job Description:

Job Title: Application and Systems Manager

Reports To: Director of IT

Job Location: San Diego, CA 92121

Job Type: Contract-to-Hire

Salary: $90,000 - $125,000 /annually

Work Schedule: 100% Onsite, Monday - Friday; 8 AM - 5 PM




Job Summary



The Application and Systems Manager is responsible for overseeing the management, implementation, and optimization of enterprise applications within the organization. This role involves working closely with cross-functional teams to ensure applications meet business needs, are effectively sourced, implemented, maintained, and continuously improved to support organizational goals.




Key Responsibilities



Application Management

• Oversee the full lifecycle of enterprise applications, including requirement gathering, product selection, deployment, configuration, integration, maintenance, and support.


• Lead and manage application-related projects, including upgrades, enhancements, integrations, and new implementations.


• Develop project plans, timelines, and resource allocations.


• Ensure applications comply with company policies, industry regulations, and security standards.


• Conduct regular audits and implement necessary controls.


• Interact with external auditors to provide IT and financial support as necessary.


• Manage relationships with software vendors, including negotiating contracts and ensuring service level agreements (SLAs) are met.


• Address vendor-related issues and escalations effectively.

Support & Troubleshooting

• Act as the point of contact for application-related issues.


• Collaborate with the IT Helpdesk to provide expert support and troubleshooting to minimize downtime.


• Monitor application performance and user satisfaction.


• Implement improvements to optimize performance and reliability.


• Develop and deliver training programs and documentation for end-users.


• Ensure users effectively utilize applications and provide ongoing support as needed.


• Provide technical assistance, including report writing and advanced troubleshooting.


• Work closely with business units to understand their needs and ensure applications align with business requirements.


• Facilitate communication between IT and other departments.

Qualifications



Education & Certifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.


• ITIL, CGEIT, PMP, or CISA certification is highly desirable.

Experience

• 5+ years of experience in IT application management or a related role.


• Proven track record of successful project management and application optimization.


• Experience with real estate applications such as MRI, AvidXchange, and RealPage (or similar) is a plus.

Skills

• Strong understanding of application lifecycle management and ITIL practices.


• Proficiency in application management tools and software.


• Excellent problem-solving skills with the ability to troubleshoot complex issues.


• Strong project management skills, including experience with project management methodologies.


• Ability to manage vendor relationships and negotiate contracts.


• Knowledge of industry regulations and security standards, including IT-related controls at a public company.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now