IT Technician III #2542 at Trident Technical College in Charleston, South Carolina

Job Description:

Job Responsibilities

Under the supervision of the Network Services Team Manager, the IT Technician III supports the college's network infrastructure by troubleshooting, maintaining, and optimizing network systems to ensure reliable connectivity and security. This role provides technical support to faculty and staff, manages system access, and assists with backup and business continuity planning. The technician actively develops technical skills, contributes to documentation, and ensures compliance with IT standards. Strong customer service and problem-solving abilities are essential to effectively supporting the college's technology needs.

Provide technical support and troubleshooting for networked devices, servers, and local/wide-area network (LAN/WAN) components.

Assist in the installation, configuration, and maintenance of switches, routers, firewalls, and other networking hardware.

Diagnose and resolve moderate to complex networking issues, including connectivity problems, performance degradation, and security concerns.

Support client/server computing environments, ensuring proper integration with network infrastructure.

Utilize network monitoring and diagnostic tools to analyze and maintain system health and performance.

Assist in network documentation, including topology maps, configurations, and operational procedures for future reference.

Work collaboratively with IT staff and vendors to deploy hardware, software, and network upgrades in alignment with the college's technology roadmap.

Research and self-learn emerging technologies relevant to the college's IT infrastructure and implement best practices.

Maintain effective communication with faculty, staff, and stakeholders, providing technical guidance and ensuring user needs are met.

Prepare technical and non-technical reports and documentation for management and stakeholders.

Minimum and Additional Requirements

This position requires a bachelor's degree in information technology systems, computer science, or a related field and experience in information technology systems or a related area. Relevant experience may be substituted for a bachelor's degree on a year-for-year basis. Preferred certifications include CompTIA Network+, Cisco CCNA, or equivalent industry certifications.

Preferred Qualifications

Ideal candidate will have a strong understanding of modern network support and experience troubleshooting network infrastructure, servers, and connectivity issues. Analytical and problem-solving skills and the ability to create and maintain technical documentation are essential. The ability to research and learn new technologies as needed is also essential. Excellent customer service and interpersonal skills are critical for effectively assisting end users, collaborating with team members, and communicating technical concepts to non-technical stakeholders.

Additional Comments

Applicants MUST complete the online SC State Jobs Employment Application. To fully evaluate qualifications, some positions may require submission of unofficial transcripts with the application. Only complete applications are considered. For assistance, contact TTC Human Resources at 843.574.6201. The position is open and filled with preference given to applicants who apply by March 28, 2025.
Faculty positions require the submission of related unofficial transcripts with the application and may include any required certifications. Upon hire, official transcripts/certifications are required. International transcripts must be evaluated through the World Education Services (WES). Official transcripts are required upon offer of employment.


Staff positions where a degree may be substituted for the related work experience must submit unofficial transcripts related to the position with the application and/or certifications. Upon hire, official transcripts/certifications are required. International transcripts must be evaluated through the World Education Services (WES). Official transcripts are required upon offer of employment.


Unofficial transcripts may be uploaded to the application, mailed to TTC Human Resources, PO Box 118067 Charleston, SC 29423), or faxed to 843.574.6682 or emailed in PDF format to Employment@tridenttech.edu by the deadline date and time.


Employment applicants may be subject to a background check. Failure to consent to a background check will remove your application from further consideration. Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA).

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