Director of User Experience, Foundations at Gap Inc. in San Francisco, California

Job Description:

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

As a Director of User Experience, Foundations at Gap, Inc., you will be a visionary leader, shaping the future of retail by crafting exceptional and seamless digital experiences for millions of customers across our iconic house of brands. Leading and inspiring 3-5 teams of UX professionals, you will be a manager of managers, a mentor and a champion for customer obsession and high-quality design. Collaborating closely with cross-functional partners, you will drive user-centric strategies that not only fuel business growth but also redefine how customers connect with our brands. You will pioneer the next generation of omnichannel retail, blurring the lines between the digital and physical worlds to create a truly personalized and inspiring shopping journey where every interaction is valued, and shopping is always within reach.

What You'll Do

• 
  Strategic Planning and Alignment:
  
  
  
  • Develop and execute a strategic roadmap for user experience initiatives.
  
  
  • Create and maintain a user-centered design process aligned with business goals.
  
  
  
  


• 
  Domain Knowledge:
  
  
  
  • Leverage expertise across the end-to-end retail experience, including in-store, e-commerce, inventory management, media, trends, and emerging technologies.
  
  
  • Stay informed about customer insights to drive innovation.
  
  
  
  


• 
  Navigating The Org / Influence:
  
  
  
  • Build strong relationships and collaborate effectively across departments.
  
  
  • Influence decision-makers by communicating the value of user-centric design solutions.
  
  
  
  


• 
  Cross-functional Partnership:
  
  
  
  • Foster collaboration between UX, data, product, engineering, and brand partners.
  
  
  • Ensure alignment on user experience goals, priorities, and measures of success.
  
  
  
  


• 
  Leadership, Strategy, and Vision:
  
  
  
  • Provide visionary leadership to the UX team and the organization, setting clear goals and expectations.
  
  
  • Establish a culture of continuous improvement and innovation in UX practices.
  
  
  
  


• 
  Problem Framing and Scoping:
  
  
  
  • Define complex business problems and translate them into actionable UX strategies.
  
  
  • Collaborate with stakeholders to prioritize and scope UX projects effectively.
  
  
  
  


• 
  Problem Mitigation and Solving:
  
  
  
  • Lead the resolution of UX-related issues and challenges.
  
  
  • Foster a problem-solving mindset within the UX team.
  
  
  
  


• 
  Organization-Wide Planning, Structure, & Utilization:
  
  
  
  • Establish a UX organization that supports user-centricity at all levels.
  
  
  • Optimize the utilization of UX resources and budgets.
  
  
  
  


• 
  Developing Great Talent:
  
  
  
  • Mentor and coach across the org, fostering their growth and development.
  
  
  • Identify skill gaps and implement training programs to enhance the team's capabilities.
  
  
  • Provide constructive feedback to team members to drive continuous improvement.
  
  
  
  

Who You Are

• 12+ years of experience in UX design, with at least 2+ years leading, hiring, and managing other managers


• Extensive experience leading and scaling design systems across large, complex organizations, ensuring consistency and efficiency in digital product development.


• Proven track record of managing and optimizing Content Management Systems (CMS), including implementation, integration, and governance strategies.


• Proven experience in UX leadership roles, preferably in e-commerce or enterprise environments.


• Strong case studies showcasing successful UX leadership and solutions.


• Excellent communication and interpersonal skills.


• Ability to balance strategic thinking with pragmatic decision-making.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• 
  See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.


Salary Range: $190,200 - $251,900 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.