Director, Technology Operations at Walmart in Bentonville, Arkansas

Job Description:

What you'll do at




Position Summary...

We are seeking a dynamic Business Operations Leader - Workforce Operations to drive strategic workforce planning, operational efficiency, and organizational effectiveness. This role will focus on optimizing workforce management, ensuring talent alignment with business goals, and improving processes related to resource allocation, capacity planning, and operational performance.


The ideal candidate is a data-driven leader with strong analytical skills, a deep understanding of workforce operations, and experience in scaling and optimizing workforce strategies in a fast-paced environment.


About the Team: Our team drives technology within Walmart International, which has over 5,400 retail units operating outside of the United States under 55 banners in 26 countries including Africa, Canada, Central America, Chile, China, India, and Mexico.



What you'll do...




Key Responsibilities


Workforce Strategy & Planning:

• Develop and implement workforce strategies that align with business objectives, ensuring optimal staffing, skills alignment, and operational efficiency.
• Lead workforce forecasting, capacity planning, and resource allocation to support growth and scalability.
• Partner with HR and business leaders to drive workforce optimization initiatives, including skills development, succession planning, and talent deployment.



Operational Excellence:

• Identify and implement process improvements to enhance workforce productivity and efficiency.
• Establish key performance indicators (KPIs) to measure workforce effectiveness, utilization, and business impact.
• Drive automation and technology adoption in workforce operations, including workforce management tools and analytics platforms.



Cross-Functional Collaboration:
• Work closely with Finance, HR, and business unit leaders to ensure workforce planning aligns with financial and strategic goals.
• Collaborate with IT and technology teams to optimize workforce management systems and reporting capabilities.
• Partner with HR to design and implement workforce programs that enhance employee engagement, retention, and career development.



Change Management & Scalability:

• Lead workforce transformation initiatives to support business growth, organizational changes, and new operating models.
• Develop and execute change management strategies to drive adoption of new workforce processes and technologies.
• Monitor industry trends and best practices to keep workforce operations competitive and future ready.



Qualifications & Experience:
• Education: Bachelor's degree in business administration, Operations Management, HR, or a related field (MBA preferred).
• Experience: 8+ years of experience in business operations, workforce planning, or related fields, preferably in a fast-paced or complex environment.



Skills:

• Strong analytical and problem-solving skills with experience in data-driven decision-making.
• Expertise in workforce management tools, forecasting models, and operational analytics.
• Proven ability to drive process improvements and implement workforce optimization initiatives.
• Excellent communication, collaboration, and leadership skills.
• Experience leading cross-functional teams and managing large-scale workforce initiatives.



About Walmart Global Tech:


Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity experts, and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions, and reimagine the future of retail. Flexible, hybrid work: we use a hybrid way of working that is primarily in-office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose, and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team, and be more flexible in our personal lives.



Benefits:


Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.



Equal Opportunity Employer:


Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity-unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.



Disclaimer:


The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.


At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.


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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.


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The annual salary range for this position is $110,000.00-$220,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...



Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.


Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years' experience inproject management, program management, program operations, or related area.Option 2: 8 years' experience in project management, program management, program operations, or related area.
3 years' supervisory experience.




Preferred Qualifications...



Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.


Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.




Primary Location...



805 Se Moberly Ln, Bentonville, AR 72716, United States of America



About Walmart



At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?


Walmart Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.



Hello, NW Arkansas



With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.