Lead Server, Banquets - Hilton Los Angeles Airport at Hilton Global in Los Angeles, California

Job Description:

The Banquet Lead Server provides direction and oversight of banquet servers as directed by the Banquet Captain. The Lead Banquet Server is responsible for serving guests in the venue/ dining areas at catered functions.

Responsibilities

• Answers questions of catering staff and provide direction based on ability to comprehend BEOs.
• Assists with conducting a walkthrough of rooms and storage areas after teardown & completion of event to ensure all areas are clean and organized.
• Monitors food & beverage quality, guest service and ensures highest level of guest service during event.
• Demonstrates ability to meet the company standard for excellent attendance, well-groomed with a professional appearance, and adhere to uniform standards.
• Responsible for setting up banquet functions including linens, dishware, glassware and flatware and requested tabletop items.
• Responsible for serving guests and replenishing food for buffet service.
• Enforces all policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, operating procedures and quality presentation.
• Assist Banquet Captain with creating a floor plan for each event, dividing banquet room into stations and delegating serving duties to assign servers to each station.
• Ensure that props and displays relating to food and beverage service project a professional image and add value to the customer experience.
• Report any deficiencies in equipment or level of supplies
• Anticipate and respond to verbal and nonverbal needs expressed by guests.
• Responsible for organization and time management to ensure that events are "show-ready" 15 minutes prior to the start time or opening of the doors.
• Full operational responsibilities for events in absence of Banquet Captain
• Provide training to new team members as needed
• Report any problems, incidents, or thefts to the Banquet Captain.
• Ensure a clean, safe, hazard-free work environment by adhering to all Occupational Health and Safety rules and regulations

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The hourly rate is $20.32 and is based on applicable and specialized experience and location.

Hilton LAX is and Equal Opportunity Employer -M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

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