Job Description:

Job Classification:

Sales - Sales

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions! 

We are searching for a dynamic and tech-forward leader to join our team as the Director of eCommerce. This role is crucial in driving Retirement Strategies’ financial performance, customer satisfaction, and service excellence culture. The ideal candidate will excel in fostering strong relationships with key stakeholders in Sales, Relationship Management, Operations, and Technology to leverage technology for process improvements, and maintaining strict accountability for cost center performance. This role requires strong negotiation skills and a strategic mindset. This position contributes to advancing our service delivery through product, technology, and transformation initiatives, enhancing the purchase experience for customers, financial professionals, and employees.  

The current EWA for this position is Hybrid in Shelton, CT, Newark, NJ, or Dresher, PA. Virtual Applicants will be considered on a case by case basis

In This Role, You Will Be Accountable For:    

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  Execution of strategy across APIs, B2B support, and Industry initiatives  


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  Representing and driving company focus with Key Strategic Partners and Vendors  


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  Chief internal B2B support owner for Relationship Management identified priorities  


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  Monitoring and Soliciting Firm / Partner feedback and driving for successful outcomes   


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  Negotiating agreements with existing and new technology providers  


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  Establishing an API Support Model while enhancing the existing Vendor Support model 


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  Performance and talent management of team  


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  Point of contact for sensitive issues / escalations  

  

What you’ll need:  

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  Operational Excellence & Leadership:  Expertise in overseeing day-to-day operations. Has an established record leading teams, including leaders of leaders, while raising up talent.  Has the ability to inspire and motivate to meet/exceed key performance indicators (KPIs).  


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  Relationship Management:  Exceptional relationship-building skills with key stakeholders in Sales, Relationship Management, and other critical business functions.  Is capable to serve as a senior contact for leadership, and can present in large forums as needed (100+ attendees). Understands needs of constituents and creates a “one team” culture that ensures connectivity internally and externally. Acts as the accountable executive for material escalation management and acts decisively. 


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  Financial Acumen: Knows how to manage cost centers with defined financial targets and can make data-driven decisions surrounding near and long-term staffing, forecasting, and capacity planning. Prioritizes review of existing and new work orders and agreements, long-term vendor forecasting, and where and for what budgeted expenses are being incurred. Has a fiscal discipline mindset and eliminates waste in unnecessary expenses with vendors. 


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  Technology and Process Improvement: Has a tech-forward mindset and is passionate about driving towards industry modernization and innovation while working through legacy platform modernization. Experience with API deployment, issue resolution, and maintenance preferred. Experience with industry solution providers such as DTCC, iPipeline, Hexure, and Zinnia preferred. 


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  Industry Representation and Thought Leadership:  Ability to represent the organization in industry forums and working groups, ensuring alignment of industry objectives with company strategy; examples include Insured Retirement Institute, Operations Manager Roundtable, and DTCC Advisory Council.  


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  Technology Forward: Stays abreast of industry trends and emerging technologies to recommend innovative solutions that allow for improved client or advisor experiences and/or scalability. 


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  Change Management and Continuous Improvement:  Strong change management skills with the ability to identify and drive organizational changes that enhance customer and employee experiences.  Continuous improvement mindset with a focus on identifying opportunities for process improvements and implementing effective solutions.  


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  Negotiation and Contracting: Experience with reviewing and negotiating technology contracts for services, capabilities, and platforms to include MSAs, SOWs, RFIs, RFPs with an eye of balancing key factors such as risk, delivery, budget, KPIs, and issue resolution.  


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  Communication and Collaboration:  Excellent communication skills, capable of engaging effectively with front-line staff, clients, leadership, and key stakeholders. Exhibits strong decision-making and problem resolution skills while working in a fast-paced environment.  


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  Problem Solving: Critical thinking and decisiveness in managing multiple priorities and projects simultaneously in a fast-paced environment. Strong problem-solving skills and the ability to handle sensitive issues with discretion.  


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  Educational and Professional Requirements:  Bachelor’s degree required with Master’s degree preferred; equivalent work experience considered.  Series 6/7, Series 63, Series 26 FINRA Registrations preferred.  


• Up to 10% travel may be required.  

 

At Prudential, you can: 

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services including 1:1 Career advice, on demand resources and networking to propel your career forward. 

We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose. 

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $152,500.00 to $206,200.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.  

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. 

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. 

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. 

 

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

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