System Administrator Manager (IT Manager I) #2543 at Trident Technical College in Charleston, South Carolina

Job Description:

Job Responsibilities

Trident Technical College's IT-Enterprise Services department is looking for a highly technical and hands-on System Administrator Manager to lead the Enterprise Services Operations team. This position requires strong leadership skills along with extensive technical expertise in enterprise system administration, cloud technologies, and ERP integrations. The ideal candidate will have experience managing a team while also taking on complex system troubleshooting, integrations, and security tasks personally.

Key Responsibilities:

Technical Leadership & Team Management

Lead, mentor, and support the Enterprise Services Operations team, ensuring efficient workload distribution, professional development, and performance management.

Actively participate in troubleshooting, system maintenance, and upgrades alongside the team.

Foster a collaborative work environment, encouraging open communication and teamwork across IT departments.

Systems Administration & Cloud Management

Oversee and personally contribute to the installation, upgrade, and configuration of enterprise operating systems(Windows, Linux, Unix).

Maintain cloud-based (Azure/AWS/SaaS) and on-premises IT services, ensuring security, uptime, and performance.

Administer and enhance the college's ERP system, ensuring security, monitoring, and operational efficiency.

Maintain system integrations and connectivity between ERP and third-party applications.

Security, Compliance & Disaster Recovery

Implement best practices in cybersecurity, access control, and data governance.

Lead disaster recovery planning, backup management, and business continuity strategies.

Budgeting & Vendor Management

Prepare and manage the annual IT operations budget.

Evaluate and procure IT services and vendor contracts, including cloud solutions and infrastructure upgrades.

Interpersonal & Communication Skills

Effectively communicate with both technical and non-technical stakeholders, ensuring clear project updates and system statuses.

Translate complex IT concepts into user-friendly explanations for staff, faculty, and vendors.

Provide documentation, training, and guidance to improve IT knowledge across departments.

Maintain professionalism and diplomacy in high-pressure situations.

Minimum and Additional Requirements

This position requires a bachelor's degree in communications, business administration, computer science (information technology), mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology. Relevant experience may be substituted for bachelor's degree on a year-for-year basis.

Preferred Qualifications

Ideal candidate will have preferred qualifications:

2+ years of experience in enterprise IT operations, including system administration, networking, and cloud-based services.

Hands-on experience with IT infrastructure, virtualization, and cloud technologies.

Strong troubleshooting skills across Windows, Unix, and/or SaaS-based environments.

ERP system administration experience (Ellucian Colleague, Workday, PeopleSoft, etc.).

Certifications (e.g., MCSE, AWS/Azure Administrator, Linux+, PMP, ITIL).

Formal project management experience with Agile, ITIL, or similar methodologies.

Excellent verbal and written communication skills with the ability to present technical concepts clearly.

Additional Comments

Applicants MUST complete the online SC State Jobs Employment Application. To fully evaluate qualifications, some positions may require submission of unofficial transcripts with the application. Only complete applications are considered. For assistance, contact TTC Human Resources at 843.574.6201. The position is open and filled with preference given to applicants who apply by April 11, 2025.


Faculty positions require the submission of related unofficial transcripts with the application and may include any required certifications. Upon hire, Official transcripts/certifications are required.


Staff positions where a degree may be substituted for the related work experience must submit unofficial transcripts related to the position with the application and/or certifications. Upon hire, Official transcripts/certifications are required.

Unofficial transcripts may be uploaded to the application, mailed to TTC Human Resources, PO Box 118067 Charleston, SC 29423), or faxed to 843.574.6682 or emailed in PDF format to Employment@tridenttech.edu by the deadline date and time.

Employment applicants may be subject to a background check. Failure to consent to a background check will remove your application from further consideration. Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA).

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