Admin - US - Customer Service Rep 3 at American Cybersystems, Inc. in St. Peters, Missouri

Job Description:

Innova Solutions is immediately hiring a Customer Service /Warranty Claims specialist.

• Role: Full-time: Contract


• Job Title: Warranty Support Representative


• Job Type:12+ Months Contract with possible extension


• Location: 6001 Premier Parkway Saint Peters, MO 63376 - Hybrid- on site the first few weeks, potential to move remote


• Schedule: Schedule: Mon-Fri, flexible 8.5 hour shift, 8 hour shift with 30 min lunch,


• During training 8 am-4:30 CST

Responsibilities

• Resolve customers' service or order complaints by performing activities such as warranty lookup, order investigation, warranty claim, and order completion, invoice refunds, and claim/order assistance.


• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.


• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.


• Ability to multi-task between different phone and email queues


• Ensuring customers receive efficient and accurate support throughout the warranty process is crucial


• Contributing to overall customer satisfaction


• Maintaining positive working relationships with both external and internal customers

Able to work independently and manage multiple tasks:

Demonstrate the ability to operate autonomously, efficiently prioritizing and handling various tasks simultaneously. Exhibit strong organizational skills and time management, ensuring that all responsibilities are completed accurately and within deadlines without the need for constant supervision.

Able to problem solve by gathering relevant information:
Show proficiency in identifying issues and systematically gathering pertinent information to develop effective solutions. Utilize critical thinking and analytical skills to assess situations, identify root causes, and implement appropriate actions to resolve problems efficiently.
Proficient in computer applications and software for data entry and claim

processing:
Exhibit a high level of competence in using various computer applications and software tools essential for data entry and claim processing. Ensure accuracy and efficiency in handling digital information, leveraging technology to streamline processes and enhance productivity. This proficiency supports the seamless execution of tasks and contributes to overall operational effectiveness.

Qualifications

• Associate's Degree or equivalent 3 to 5 years of customer service-related experience required.


• Collaborates well with internal and external parties


• Verbal and written communication skills


• Attention to detail


• Customer service skills and interpersonal skills


• Ability to work independently and manage one's time.


• Ability to accurately document, record, and maintain customer/client information.


• Time management and multi-tasking skills.


• Previous experience with computer applications, such as MS Outlook or data entry software.

Overtime hours- backlog, voluntary OT first then mandatory based on volume, capped at an hour per day for work-life balance. Currently three 1-hour OT days a week. OT can be worked anytime outside standard working hours, any time between 5:30 am-10:00 pm CST.

Training period

Min 4-6 weeks in office training, leadership determination of when a rep has shown ability to self-manage and maintain work level, then rep will move remote with the understanding they may need to come into the office based on performance or with technical problems, etc.
Phone call training is conducted after moving to work from home and will be conducted remotely paired with seasoned rep, virtual trainings, loose script guidelines with points to hit.

Remote Requirements

When working from home reps are required to have a quiet space to perform jobs with stable internet and cell phone access. Should internet, power or cell phone not be working, reps must have a secondary location to work or return to the office to work.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.
Thank you!

Baby Rani
816-360-8269
baby.rani@innovasolutions.com

PAY RANGE AND BENEFITS:

Pay Range: $20-$ 21/hr
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024


• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)


• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)


• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)


• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)


• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)


• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Thank You!
Team Innova Solutions Apply Now