IT Systems Analyst at Ledgent Technology in Portland, Oregon

Job Description:

IT Systems Analyst (Contract-to-Hire)




Location: Portland, Oregon (Hybrid)



Reports To: Director of Information Technology



Contract-to-Hire




Compensation: Competitive hourly rate during contract phase, with conversion to a full-time salary of $100,000 - $125,000 annually + Bonus upon hire.



About the Opportunity



My client, a rapidly growing language services provider, is seeking a highly skilled IT Systems Analyst to join their team on a contract-to-hire basis. This is an excellent opportunity for a technical professional eager to make an impact while working in a dynamic, mission-driven organization.


As a contract-to-hire position, this role allows you to demonstrate your expertise while ensuring a great mutual fit before transitioning to a permanent position with full benefits and career growth opportunities.



Position Summary



The IT Systems Analyst will play a critical role in supporting and optimizing the business applications and technology platforms that power my client's operations. This position is responsible for providing advanced technical support for key business-line systems, analyzing user and operational needs, and recommending or implementing scalable solutions that improve efficiency, data integrity, and end-user experience. The IT Systems Analyst will work closely with department leaders, vendors, and other members of the IT team to troubleshoot complex application issues, configure systems, manage data workflows, and support system enhancements.



Key Responsibilities




Business Application Support

• Provide support for business-critical applications across departments (e.g., CRM, scheduling, contact center, billing, reporting).


• Troubleshoot and resolve complex application and integration issues, including those involving data syncs, automation failures, and system workflows.


• Serve as the application subject matter expert (SME) for supported platforms, including training and supporting power users and departmental leads.


• Manage user provisioning, roles, permissions, and access audits across platforms.


• Coordinate with vendors or development partners to escalate issues, deploy fixes, or manage change requests.

Systems Analysis & Optimization

• Work with internal stakeholders to gather and document business requirements for new or updated system functionality.


• Analyze existing workflows and systems to identify inefficiencies, risks, or improvement opportunities.


• Translate business needs into functional specifications or user stories for technical implementation.


• Collaborate with cross-functional teams to evaluate system options, recommend solutions, and test enhancements or integrations.


• Create process maps, data flow diagrams, and documentation for current and future-state workflows.


• Own and manage the change management process for all line-of-business applications, including communicating planned changes, managing stakeholder input, coordinating UAT, and documenting release notes or configuration updates.

System Configuration & Data Management

• Perform advanced configuration and customization within supported systems (e.g., workflow automation, form design, custom reporting, field mapping).


• Manage small-to-medium system improvement projects from analysis through deployment and documentation.


• Support data quality and integrity efforts, including data validation, de-duplication, and integration alignment across platforms.

Training & Documentation

• Create and maintain system documentation, user guides, process documentation, and change logs.


• Deliver one-on-one or small-group training sessions for new users or updated features.


• Provide input for IT knowledge base articles related to supported applications.

Collaboration & Continuous Improvement

• Collaborate with the application business owners to align system capabilities with organizational goals.


• Proactively identify opportunities for automation, improved reporting, and process simplification.


• Stay current with system updates, product releases, and industry best practices relevant to supported platforms.

Qualifications & Experience

• 5+ years of experience in a systems analyst, application support, business analyst, or similar technical-business hybrid role.


• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field (or equivalent additional experience and certifications).


• Proven ability to support and administer multiple business applications, including troubleshooting and system configuration.


• Ability to manage and document current and future-state workflows and translate business needs into functional specifications.


• Experience working with specialized line-of-business (LOB) applications, including learning new platforms quickly and supporting teams with limited vendor documentation.


• Experience working with tools such as Salesforce, HubSpot, NetSuite, QuickBooks Online, or similar platforms.


• Experience working with SaaS applications and APIs; comfortable navigating application settings, data structures, and workflow tools.


• Experience with process mapping, data flow modeling, and tools such as UML, BPMN, Lucidchart, or similar.


• Experience with reporting and data analysis tools (e.g., Google Sheets, Looker Studio, Tableau).


• Proficiency in Google Workspace, including advanced use of Gmail, Calendar, Drive, and Admin Console for managing users, groups, and shared resources.


• Exceptional written communication skills with the ability to create clear, organized technical documentation, training materials, and user guides for diverse audiences.


• Excellent communication and collaboration skills across technical and non-technical audiences.


• Strong analytical and problem-solving skills.


• Solid project coordination skills, including task tracking, meeting facilitation, timeline management, and progress reporting for small to mid-sized projects.

Why Join?

• 
  Contract-to-Hire Opportunity: Prove your skills in a dynamic role with the potential to transition into a permanent position with a competitive salary and benefits package.


• 
  Mission-Driven Organization: Work for a company that is dedicated to improving language access in healthcare.


• 
  Career Growth: Gain exposure to cutting-edge technologies, business applications, and workflow optimization strategies.


• 
  Hybrid Work Environment: Enjoy a flexible schedule that supports work-life balance.

This is an exciting opportunity to make a real impact while growing your career in a fast-paced and collaborative environment. If you are a proactive and technically skilled IT professional looking for your next challenge, we encourage you to apply!


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now