Program Specialist 2 - Military & Veterans ServicesSalary: $43,716 - $58,380Classification: Program Specialist 2Reports to:Director of Military & Veterans ServicesOlympic College is seeking to hire a full-time classified Program Specialist 2 within our Military & Veterans Department. This position assists in creating and implementing strategies associated with securing new student enrollments for military-affiliated students. This position will provide high-quality services and support in a friendly, fast-paced, customer-focused environment. The Program Specialist 2 will serve as a central point of contact handling general to complex inquiries, transactions, and customer service questions primarily face-to-face, email, e-Chat, other web-based methods, and outbound service calls for Military & Veteran Programs. The Program Specialist 2 will also handle complex, cross-departmental student issues related to Admissions, Financial Aid, and Registration and Records and will work in an environment of teamwork to facilitate resolution for students and departments considering the circumstances involved. The Program Specialist 2 will provide information and technical assistance to program participants, staff, and outside entities regarding program content, policies, and activities and promote the program with outside organizations and resources.Essential Functions
Provides information and technical assistance to military affiliated students, staff and public on steps to enrollment and completion of educational goal per policies and recommends course of action.
Monitors program activities in relation to established goals, within established program parameters, determines variances from program standards. Have extensive contact with prospective and current military affiliated students providing the highest level of customer service face-to-face, virtually, email, e-Chat, texting, other web-based methods and phone calls regarding information and interpretation of college policies and activities related to enrolling at the college.Direct the enrollment process from inquiry through admissions, enrollment, financial aid/FAFSA, Student Accounts and graduation processes.
Process/update Student Records by processing student forms, documents and other information necessary to complete transactions and procedures.Assist students in using and understanding class catalog and class schedules.Interpret and ensure confidentiality of customer information following federal FERPA and financial aid guidelines and college regulations.Handle complex, cross-departmental student issues and work to facilitate resolution for students and departments within established guidelines.Recognize when student issue should be referred to a department outside the Military and Veterans Programs and assist with that appropriate referral with a warm hand-off is possible. This includes distressed students to Counseling.Have campus wide knowledge of offerings, departments, and resources in order to efficiently assist or refer students, staff and public. Confers with coworkers and other departments regarding the interpretation and implementation of program policies; participates in identifying areas for program development.Meet established goals for college enrollment.
Provide information and assistance on VA Education Benefits, FAFSA completion, financial aid requirements, funding resources, payment deadlines, and assist students in resolving barriers, evaluating alternatives, and determining payment options.Assist students in understanding VA Education Benefits, DOD Education Benefits, Student Account balances, tuition payment obligations, options and deadlines, and inform students of college collection policies and procedures.
Facilitate FAFSA completion both one on one and workshops, in person and virtually.Determine and explain financial aid requirements, ISIR information, Bio/Demo mismatch, multiple checklist items, etc.Assist students with campus and community resources to support students.Explain Nelnet Payment Plan and deadlines.Explain required VA/DOD Education paperwork; provide assistance to students navigating the New Student ChecklistQualificationsMinimum Qualifications
High School diploma or equivalent
Or, equivalent education & experience
Desired Qualifications
Bachelor's Degree
Familiarity with Military & Veterans programs
Familiarity with FERPA
Additional Information
Terms of Employment
Please note that we are unable to sponsor visas for this position. Only candidates who are currently authorized to work in the United States will be considered.This is a full-time classified position scheduled to work XX hours a week, with a salary range of $43,716 - $58,380 annually. All classified positions will start their salary at Step A, when you have completed six months of probation, you will receive a 5 percent pay increase. A collective bargaining agreement exists, and this position is covered by the Washington Public Employees Associate (WPEA) Union. Classified positions qualify for the following benefits:Medical/vision, dental, long-term disability, life insurance, and accidental dismemberment, Flexible Spending Arrangement, Dependent Care Assistance Program, Wellness Programs, Department of Retirement Systems Plan 2 or Plan 3, Deferred Compensation Program (DRS) retirement savings plan; TIAA supplemental retirement savings plan, Aflac, 11 paid holidays, leave - vacation/sick/personal holiday/personal leave, auto/home insurance, space available tuition waiver, Employee Assistance Program (EAP), fitness center, reduced rate and priority consideration on-site child care on a space available.For more information regarding benefits, please visit our website here.Conditions of EmploymentPrior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. In addition to the background check, candidates will be required to complete the Sexual Misconduct Disclosure Form as required WB HB 2327.Olympic College seeks candidates for employment who share our commitment to fostering an equitable and inclusive learning environment (read ourEquity Statement). All applicants are required tosubmit a statement of 500 words or less, describing the value of diversity, equity, and inclusion in the higher education environment and their prior, current, and/or potential contribution(s) to fostering diversity, equity, and inclusion as an employee.How To ApplyTo be considered for this position a candidate must apply online through the Olympic College website and submit the following required materials:Olympic College Online ApplicationResumeCover Letter - in your cover letter describe how your experience sets you apart for this position.Unofficial college transcripts. Official transcripts and copies of mandated certifications will be required of the successful candidate.EEO StatementOlympic College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Olympic College provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following people have been designated to handle inquiries regarding non-discrimination and accommodation policies:HRticket@olympic.edu. This recruitment announcement does not reflect the entire job description and can be changed or modified without notice.
