Renewal Specialist at NetApp in Research Triangle Park, North Carolina

Job Description:

Job Summary

The Retention Specialist isresponsible for install base management of the existing customers in the effort to retain (as primary focus) and grow customer base. The role executes in line with Go-To-Market (GTM) strategies and initiatives to grow revenue generated from customer renewal (install base) sales and meet Key Performance Indicators (KPIs) for in-quarter renewal rates, in-quarter retention rates, discount percentages, and asset disposition.

***Must be local to our RTP, NC Office

Job Requirements

• Work closely with Client Executives and CSM (Customer Success Managers) to determine account install base (IB) strategy and identify and qualify renewal opportunities


• Own IB management process and support IB renewal sales within their Install Baserenewal specialty (renewal, tech refresh, keystones, cloud subscriptions, etc.)


• Maintain and grow renewal rates including On-time Renewal Ratesand In-Quarter Renewal Rates, tech refresh, keystones (Managed Services), cloud subscriptions, and discount governance


• Establish profitable relationships with the channel partners, customers, and account teams with a focus on renewal, identifying opportunities for upselling, and minimizing churn


• Design, scope, and prepare customer proposals


• Own quoting process and quote quality for core renewals, tech refresh, managed services (Keystones), and cloud renewals; collaborate with NetApp quoting team to ensure quality, timeliness, and accuracy of quotes


• Serve as subject matter expert and provide technical advice related to customer proposals/quotes to help address queries from customers and channel partners; provide advice on compliance matters and policies


• Engage with the channel partners to progress renewal opportunities through the sales cycle by educating on the renewal install base and opportunity management processes

Skills, Competencies, & Requirements

• Typically requires a minimum of 4years of related experience with a Bachelor's degree or equivalent work experience


• Aptitude and readiness for learning and understanding new technologies to communicate technical solutions and selling concepts


• Creativity in problem-solving and good customer service skills


• Strong ability to use data, drive insights, and execute

Compensation:
The target salary range for this position is $136,340 - $176,440. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings' (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, employee stock purchase plan, and/or restricted stocks (RSU's). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.