Care Management Support Coordinator at BC Forward in delaware city, Delaware

Job Description:

Care Management Support Coordinator



BCforward is currently seeking a highly motivated Care Management Support Coordinator for an opportunity in Remote (Delaware)!




Position Title: [Care Management Support Coordinator]



Location: [Remote (Delaware)]

Anticipated Start Date: [04/07/2025]


Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.



Expected Duration: [4 Months Contract]



Job Type: [FULL TIME (>=30 HRS WEEKLY)/PART TIME (< 30 HRS WEEKLY)], [CONTRACT TO HIRE], [REMOTE]

Pay Range: [$20] - [$22]


Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

• Experience in a managed care setting, medical office, or healthcare facility.


• Handling high call volumes.


• Medical Terminology.

Job Description:




Position Purpose:



The Care Management Support Coordinator plays a vital role in supporting administrative care management activities. This position involves direct outreach to members, answering inbound calls, scheduling services, and connecting members to healthcare resources. The coordinator serves as a key point of contact for members, providers, and internal teams, ensuring seamless communication and documentation in compliance with state and regulatory guidelines.



Key Responsibilities:

• Conduct outreach to members via phone to assist with care plan follow-ups, scheduling, and education.


• Provide guidance to members on available health plan and community resources.


• Serve as frontline support for member and provider inquiries, explaining care plans, procedures, and protocols.


• Assist with member onboarding by sending welcome letters, program materials, and other related correspondence.


• Maintain and update non-clinical member records to align with regulatory standards.


• Identify members without a Primary Care Provider (PCP) and assist with obtaining one.


• Screen members for eligibility in Care Coordination services and enter assessments into the system.


• Address Social Determinants of Health (SDOH) needs by referring members to relevant services.


• Adhere to company policies, procedures, and compliance standards.


• Perform other duties as assigned.

Qualifications & Requirements:




Education & Experience:

• 
  Required: High School diploma or GED


• 
  Preferred: 2-3 years of experience in a managed care setting, medical office, or healthcare facility.

Skills & Competencies:

• Experience handling high call volumes (50+ inbound/outbound calls per day).


• Strong communication skills to interact effectively with members and providers.


• Proficiency in computer systems and data entry.


• Knowledge of medical terminology (preferred).

Benefits:



BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:



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About BCforward:



Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.


BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.


BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.


To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.


This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.


Interested candidates please send resume in Word format Please reference job code 236533 when responding to this ad.


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Job Snapshot




Employee Type

Contractor



Location

Delaware City, DE (Onsite)



Job Type

Health Care



Experience

Not Specified



Date Posted

03/21/2025 Apply Now