Arrhythmia Services Triage Nurse BWH at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The Brigham and Women's Hospital, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.


Ambulatory Staff Nurse - 24-hour Variable Day - BWH Cardiovascular Service Supporting the Electrophysiology Service



Job Summary
GENERAL OVERVIEW:


The Registered Nurse is a professional nurse registered in Massachusetts who is responsible and accountable for planning and providing patient care for assigned patients in accordance with Nursing Standards of Care as set forth in the Nursing Department's Clinical Practice Manual. The Registered Nurse demonstrates initiative, knowledge and clinical skills in caring for the patient with complex needs. The Registered Nurse demonstrates the ability to effectively manage patients by assuming full responsibility for the assessment, plan, implementation and evaluation of patient care and is directly responsible to a designated nurse manager, or supervisor.


At the Brigham, we place great value on being a diverse and inclusive community. Brigham Health and the Department of Nursing are dedicated to diversity, equity and inclusion as we aim to reflect the diversity of the patients in our local community. We have a dedicated focus on equity. Thus, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.


PRINCIPAL DUTIES AND RESPONSIBILITIES


1. Provides telephone triage for patients with implanted cardiac devices. Including: conveying plans of care, disability/medical forms, handling patient medical concerns, checks voice mail messages regularly throughout the day and addresses/responds to all inquiries by the end of each day.


2. Collaboration with Watkins Cardiology Access Center, Clinic, and Arrhythmia Services Ambulatory RN for cross-training and coverage as needed.


3. Communication with patients via electronic health information exchange Patient Gateway/MyChart, phone, fax, mail, and email as necessary.


4. Gathers patient data and follow up on requests/review consults with MD/NP to develop care plan.


5. Communicate with providers using SBAR methodology: Situation, Background, Assessment, and Recommendation.


6. Completes post-hospital discharge phone calls including medication reconciliation


7. Education of patients and family regarding cardiovascular/arrhythmia disease and management to patients telephonically and in the ambulatory setting.


8. Assists with management and maintenance of the remote monitoring program (Carelinkâ, Latitudeâ, Merlinâ, Biotronikâ). Responsibilities include:


- Triaging reports on a daily basis


- Patient notification of follow-up


- Assists patients with transmissions over the phone


- Troubleshoot issues with the remote monitoring systems


- Assists with device advisories/recalls


- Seeks assistance from device industry representatives as needed.


9. Maintains communication with device company personnel and MD/NP regarding specific device issues.


10. Assists with management of patient database including, return intervals, missed appointments and active/inactive list.


11. Perform post-procedure wound checks as indicated


12. Set up consults with specialty providers, follows up on consult recommendations, and communicates results to patient and providers.


13. Assistant with communication and correspondence to/from patients, employers, pharmacies, and insurance providers.


14. Willingness to cross train to perform cardiac device interrogation for implanted diagnostic loop recorders, pacemakers, internal cardiac defibrillators, and heart failure resynchronization devices based on established guidelines. Allowing the ability to cross-cover device clinics on an "as needed" basis.


15. Performs all other duties as required or assigned within the scope of the position.


Schedule


This is a 24-hour position with a schedule of Monday, Tuesday and Thursday. However, this is subject to change based on the needs of the service.


WORKING CONDITIONS


Works in a variety of patient care environments where there may be exposure to communicable diseases and hazardous materials such as chemotherapeutic agents, radioisotopes, and radiation. Work entails walking and lifting.



Qualifications



QUALIFICATIONS


A. Education: Graduate of an approved school of nursing with current registration in Massachusetts. For newly licensed nurses a Bachelor of Science Degree in Nursing is required.
B. Experience:

• Minimum 5 years current RN experience required.


• Minimum 2 years nursing experience in an ambulatory setting with demonstrated telephone triage experience required.


• Minimum 2 years nursing experience caring for a cardiology focused patient population required.

C. Other: Membership in professional organizations is recommended and certification in a specialty area is encouraged.



SKILLS AND ABILITIES REQUIRED


The RN must show evidence of the basic analytic thinking necessary to care for a group of patients. Must demonstrate observational skills and the ability to set priorities. Must be able to function under stress with good interpersonal and communication skills. Must demonstrate effective skills in applying hospital standards in area of service, teamwork, communication, respect for others, and time/priority.



Additional Job Details (if applicable)



Remote Type


Hybrid



Work Location


70 Francis Street



Scheduled Weekly Hours


24



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now